Our client is a high-growth marketing technology company helping global consumer brands build and scale their creator and ambassador programs. Combining a proprietary platform with hands-on program management, they partner with some of the most recognized consumer brands in the world. With new enterprise brands onboarding in North America, they're looking for a Customer Success Manager to lead a dedicated portfolio of US-based accounts.

About The Role:

- You'll be the primary point of contact for a dedicated set of enterprise brand accounts, acting as a strategic partner to senior marketing and brand leaders.
- You'll own the full client relationship – program strategy, day-to-day delivery, commercial performance and growth – and lead a small team of associates supporting your accounts.
- This is a hands-on role: you'll move comfortably between executive-level strategy conversations and the operational detail that keeps programs running.
- Remote Work Model: GTA-based, working EST business hours

Key Responsibilities:

- Build multi-brand program plans with client stakeholders across influencer, ambassador, affiliate, product seeding and user-generated content.
- Oversee execution from start to finish – briefs, product logistics and in-flight campaign adjustments.
- Configure campaigns in the company's platform, and onboard and train client teams to use it.
- Own account financials, including renewals,



expansion into recent brands and regions, and margin.
- Run quarterly business reviews and report on program ROI (earned media value, conversion, retention) to senior stakeholders.
- Coach and develop the associates on your team, and make sure programs meet advertising disclosure standards and client requirements.

About You:

- 4+ years in customer success, account management or client services within SaaS, marketing technology or an agency, ideally supporting US-based clients.
- Proven success managing enterprise accounts, with a track record of retention and account growth.
- Hands-on experience running influencer, affiliate or product seeding programs.
- Comfortable with performance metrics such as EMV, CPA and conversion rates.
- Commercially minded – you spot expansion opportunities and protect profitability.
- Accountable and proactive – you raise issues early and come with a solution.
- Quick to adapt, and already using AI tools to work more efficiently.
- People leadership experience is an asset; French is a bonus.

What's In It For You:

- Competitive compensation
- Fully remote, results-focused work environment
- Work with globally recognized consumer brands from day one
- Real ownership early, with a clear path for career advancement based on impact
- An international, collaborative team where decisions are made quickly and close to the work

📌 Customer Success Manager (Canada)
🏢 STA
📍 Canada