VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its creative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization.

In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. We unitecutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counselin a single company –powered by exceptional talent and our agentic marketing platform, WPP Open,to help our clients navigate change, capture opportunity and deliver transformational growth.





CX / CRM Strategist (1 year contract)Who we are looking for:VML Canada is looking for a motivated CX / CRM Strategist to join our growing CX team creating complete customer experiences for Canadian and American clients. Digital experience planning is important as is having a base knowledge of CRM as a skillset. You will dig into the category, customer and business by reviewing data, analyzing the competition, running surveys and interviewing stakeholders or audience members You will help to solve problems that consider the brand world they exist within, translating all that insight you mined into valuable opportunities and impact You will collaborate with brand strategists, designers, copywriters, account leads and clients for optimal results You will evaluate the performance of previous launches to ensure we are continuously improving our output Who you are:You are passionate about the future technology enables for brands and their customers. 3 to 5 years of experience in strategic roles like Digital Strategy, UX, Product, CX, Service Designand / or CRM Strategy G. personas, brand positioning), user experience and key components within brand ecosystems (AI, CRM, CMS, membership) 65,000 - $115,000 CAD That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week.

📌 Cx/Crm Strategist (1 Year Contract) (Winnipeg)
🏢 VML Canada (English)
📍 Winnipeg