As a Delivery Manager at Plative, you will own delivery outcomes for a pod of NetSuite consultants and act as a trusted advisor to our clients. You will report to the Director of NetSuite Delivery. a) delivery excellence and customer satisfaction across engagements(b) coaching and developing a high-performing delivery team(c) commercial success through strong project execution and presales partnership Plative moves fast and works in an agile way. In this role, you will directly shape how our customers and partners run their business on NetSuite.

Project

Oversight & Delivery Leadership Manage timeline, scope, budget, risk, team capacity, and delivery quality across multiple concurrent engagements. Build executive credibility with customer stakeholders. Learn their goals and priorities, and help them plan their roadmap, adoption, value realization, and future opportunities.

Run consistent project governance: status reporting, RAID logs, project plans, stakeholder alignment, and decision tracking. Partner with Solution Architects and consultants to keep scope, requirements, and solution direction aligned. Act as the escalation point for your team internally and for customers externally.

Monitor customer sentiment and address concerns before they escalation. Use what you learn to improve the delivery experience, retention, and expansion potential. Handle difficult customer and internal conversations directly and respectfully, with a focus on solutions.

Keep Sales, Practice Leadership, and project teams aligned on risks and next steps. Presales, Scoping & Commercial Judgment Assess delivery approach, complexity, timeline, staffing, assumptions, and risks so Sales has a credible delivery voice in the deal. Lead scoping by identifying workstreams,



resource needs, milestones, dependencies, and risks.

Partner with architects and consultants to connect solution design decisions to business outcomes, feasibility, team capacity, budget, and customer expectations. Make delivery recommendations with a clear view of budget, margin, utilization, and customer value. Balance customer needs, delivery quality, and Plative profitability.

Find organic expansion opportunities within existing accounts and bring them to Sales and Practice Leadership. Use them to coach, build trust, and improve performance. Build clear development plans that help people grow into larger roles.

Coach team members to build both technical and consulting judgment. Check in regularly on workload, engagement, burnout risk, and team sentiment. Work with the Central PMO to staff projects. Balance customer needs, utilization, and individual development goals.

Set clear expectations on delivery quality, communication, utilization, customer presence, and ownership. Identify performance concerns early. Give specific, thoughtful input on talent planning, performance reviews, promotion readiness, and succession planning.

Delivery

Excellence & Continuous Improvement Drive consistent delivery standards, documentation, and methodology adoption across your pod. Identify systemic delivery gaps. Keep project tracking,



time entry, forecasting, status updates, and documentation accurate.

Build reusable assets that make the broader team stronger. Support workforce planning by flagging capacity needs, skill gaps, staffing risks, and upcoming demand. Improve delivery through new tools, methods, automation, and AI-enabled practices.

Model AI-native behavior and help others build fluency. Bachelor’s degree in Accounting, Computer Science, or IT, or an MBA 4+ years as a NetSuite consultant with hands-on implementation experience 3+ years of project management experience in a consulting workplace 2+ years of direct people management experience Order to Cash, Procure to Pay, Record to Report, Core Financials, and CRM Proven experience with escalation management, stakeholder alignment, and executive communication In-depth technical knowledge of the NetSuite platform ARM (Advanced Revenue Management) Certification Experience using AI tools to improve delivery productivity and team efficiency Customer satisfaction score Design creative, scalable solutions that drive real impact. CompensationCompensation is competitive and benchmarked to the market.

AI Disclosure & Hiring PracticesPlative uses AI-powered tools to support our recruitment process. However, AI tools never replace human judgment; We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected characteristic. We are also committed to fair employment practices regarding citizenship and immigration status. #

📌 Delivery Manager Support IT F/H (Winnipeg)
🏢 Plative
📍 Winnipeg