Dental Receptionist / Dental Assistant – Recall CoordinatorJob Overview

We are looking for an energetic, organized, and patient-focused Dental Receptionist / Dental Assistant to join our growing dental team! The ideal candidate is a team player who enjoys interacting with patients, has excellent communication and organizational skills, and can confidently manage front desk responsibilities, dental assisting duties, and patient recall coordination.

This is a versatile role for someone who understands the importance of maintaining robust patient relationships, keeping schedules organized, and ensuring patients stay on track with their ongoing dental care.

As an important part of our team, you will help create an exceptional patient experience while supporting the smooth day-to-day operations of the practice. A strong focus will be placed on recall coordination, following up with patients, filling appointment openings, and maintaining an active and organized recall system.

Key Responsibilities

Front Desk & Patient Coordination

- Greet patients warmly and professionally, creating a welcoming and positive first impression.
- Manage appointment scheduling, confirmations, cancellations, and rescheduling using dental practice management software such as Dentrix.
- Answer multi-line phone systems, respond to patient inquiries, and manage incoming emails.
- Coordinate patient appointments and communicate effectively with the clinical team to ensure smooth daily operations.
- Verify insurance information, process payments, and assist with billing and insurance claims.
- Maintain accurate and confidential electronic patient records.

Recall Coordination & Patient Follow-Up





- Manage and maintain the practice's recall system for hygiene and continuing care appointments.
- Proactively contact patients who are due or overdue for hygiene appointments and outstanding treatment.
- Follow up with patients by phone, email, and text to encourage them to book their next appointments.
- Monitor and manage the recall list to ensure patients receive timely reminders and follow-ups.
- Fill last-minute cancellations and appointment openings by contacting patients on recall and short-notice lists.
- Track recall activity and help improve patient retention and appointment rebooking rates.
- Build positive relationships with patients and encourage ongoing dental care.

Dental Assisting Support

- Provide chairside assistance to the dentist and hygienist when required.
- Prepare treatment rooms and ensure instruments and equipment are properly sterilized.
- Assist with patient preparation and clinical procedures within the scope of training and qualifications.
- Maintain a clean, organized, and welcoming clinical environment.
- Support the dental team with daily clinical and administrative needs.

Qualifications & Skills
- Previous experience in a dental office as a receptionist, dental assistant, or in a combined role is preferred.
- Experience with dental recall coordination and patient follow-up is a strong asset.




- Familiarity with Dentrix or other dental practice management software is preferred.
- Knowledge of dental terminology, insurance procedures, and treatment coordination.
- Strong telephone and communication skills with a friendly, confident, and professional approach.
- Excellent organizational skills and attention to detail.
- Ability to multitask, prioritize responsibilities, and work independently in a fast-paced dental environment.
- Comfortable making outgoing calls and proactively following up with patients to maintain a healthy recall schedule.
- Dental assisting experience and relevant training/certification, where required for assigned clinical duties.
- A positive attitude, strong work ethic, and genuine passion for patient care.

What We Are Looking For We are looking for someone who takes initiative, enjoys connecting with patients, and understands that effective recall coordination is essential to the success of a dental practice.

The ideal candidate is not simply someone who answers phones and books appointments, but someone who actively engages with patients, follows up consistently, helps maintain a full schedule, and contributes to the overall growth and success of our practice.

If you are friendly, proactive, detail-oriented, and enjoy being part of a supportive dental team, we would love to hear from you!

Join our team and help us create exceptional patient experiences while keeping our practice running smoothly!

Pay: $20.00-$25.00 per hour

Application question(s)

- How many years of experience you have as dental receptionist?
- Do you have experience with Autopia software?

Work Location: In person

📌 Dental Receptionist/Assistant (Toronto)
🏢 Dentistry
📍 Toronto