Introduction

We are looking for an experienced Virtual Dental Receptionist to support front-desk operations.

Previous dental work experience is a MUST.

The ideal candidate is confident on the phone, skilled in converting new-patient enquiries, and detail-oriented in managing appointments, follow-ups, and missed calls.

Duties & Responsibilities

- Handle new-patient calls and general front-desk enquiries

- Convert enquiries into booked appointments and help address patient objections

- Assist with treatment plan and payment arrangement discussions

- Manage scheduling, recall, insurance, and patient records in Open Dental

- Follow up on all missed calls, voicemails, and unresolved enquiries

- Update AI scripts, correct errors, and improve call handling

- Escalate urgent or sensitive calls to the dental team

- Maintain accurate records and ensure timely follow-up with patients

Desired Experience & Qualification

- Dental work experience is required





- Proven sales and closing ability, particularly with new-patient enquiries

- Strong experience handling patient objections and treatment or payment discussions

- Hands-on experience with Open Dental, including scheduling, ledger, insurance, and recall

- Robust attention to detail and follow-up skills

- Clear and professional spoken English

- Comfortable working independently and managing multiple priorities

- Reliable home internet with a wired connection and backup internet

- Reliable backup power

Package & Remuneration

CAD 1,700 per month, approximately R19,715 per month, depending on the prevailing exchange rate.

The salary will be paid in Canadian dollars, so the ZAR equivalent may fluctuate slightly based on currency movements.

Interested?

📌 Dental Receptionist - Virtual Assistant (Ontario)
🏢 Elite Virtual Staffing
📍 Ontario