Optimize digital customer experiences and marketing programs with Superior Propane, using analytics, testing, and customer insights. This hybrid-eligible role initially supports GTA-based employees remotely.

Reporting to the Senior Marketing Manager, Brand and Communications, this specialist executes customer-facing digital experiences across the United States and Canada. The work includes customer communications, onboarding, engagement, and self-service improvements. Success depends on digital analytics, customer journey activities, personalization, and cross-functional collaboration.

Key Responsibilities

Execute and optimize portals, mobile applications, and self-service tools

Deliver onboarding, activation, and digital adoption programs

Manage communication calendars and coordinated customer contact plans

Analyze feedback, behavioural insights,



and journey performance data

Run testing across communications, content, and digital touchpoints

Requirements

Bachelor's degree in marketing, business, communications, or related field

Five-plus years in digital or customer marketing disciplines

Experience using analytics and customer insights for optimization

Experience supporting customer-facing digital platforms and self-service

Experience with testing, experimentation, personalization, or optimization

Bring digital marketing, customer journey, and analytics expertise to improve Superior Propane engagement, adoption, satisfaction, and retention.

📌 Digital Customer Experience Specialist (Winnipeg)
🏢 Superior Propane
📍 Winnipeg