07 Nov
|
Questrade Financial Group
|
Toronto
07 Nov
Questrade Financial Group
Toronto
Lead contact center transformation at QFG through AI-enabled service, operational excellence, and a hybrid mode with at least three office days. The Director, Client Enablement establishes a multi-year capability roadmap for five functions: AI Service, WFM, Training & Quality, Data & Reporting, and Operational Excellence. This senior change leader translates transformation priorities into measurable outcomes while balancing client experience, efficiency, and regulatory compliance.
Expand AI-enabled service and automated workflows Govern integrated contact center operating frameworks Coach senior managers across five disciplines Bachelor’s degree or equivalent practical experience Experience managing managers across multidisciplinary teams Success delivering measurable transformation improvements Shape QFG’s client enablement strategy through contact center transformation, AI service, operational analytics, and disciplined leadership. #
📌 Director Contact Center Transformation (Toronto)
🏢 Questrade Financial Group
📍 Toronto