Position Director, Customer Success & Services Our purpose-built platform is the growth engine for heavy equipment dealerships and rental businesses, connecting sales, service, and rental on a single cloud-native, API-first system. With Industrial CRM, Equipment-Aware Service Management, and Intelligent Rental Management - extended with mobile and AI applications - Texada gives equipment businesses the tools to grow with confidence. We're hiring a Customer Success and Services Leader to own adoption and renewals across Texada's customer base, and coach our Professional Services Manager.

You make sure customers get full value from Texada after go live, and that they renew with confidence. This is a commercial and operational leadership role. You will lead Customer Success directly (4 direct reports) and coach the Professional Services Manager, who owns consulting delivery and utilization.

The PMO sits outside this team, and you will partner with it on handoffs to go live. You report to the COO and partner closely with Sales, Product, Finance, and the PMO.

Work Location and Travel Remote/hybrid, with minimal travel outside of occasional team or industry events.

Professional Services: Handoff quality and PS Manager growth, measured by customers reaching the adoption baseline at go live Monitor usage against contracted entitlements, including MAU-based licensing, and act on both under and over-utilization Turn low adoption into recovery plans before it becomes renewal risk Personally lead complex and strategic renewals within approved commercial guardrails Professional Services Manager Coach and develop the Professional Services Manager, who owns consulting delivery and consultant utilization Partner with the PMO and Professional Services so customers move smoothly to go live Create a clean handoff from Skilled Services to Customer Success,



with an adoption baseline set before go live Lead, coach, and develop the Customer Success team, including hiring, performance, and career growth Report adoption and renewal performance to the COO and executive team Model calm, steady leadership in high-pressure customer situations 7+ years in B2B SaaS post-sale roles, including leadership of a Customer Success team ~ Hands-on experience leading renewals, pricing uplifts, and commercial negotiations with customer executives ~ Experience partnering with or coaching Qualified Services leaders on implementation handoffs ~ Comfort using customer, product, and financial data to find risk, opportunity, and trends ~ Strong executive presence and communication with customers and peers Experience with equipment rental, dealership, construction, ERP, or other vertical B2B software Experience supporting customers across multiple regions Executive Presence: You run the room, comfortable presenting to and being challenged by execs, and steady with customer executives in difficult renewal conversations Systems Thinking: You understand how tools, data, and processes connect across the customer lifecycle Purposeful, Passionate, and Proud: Making a difference for our industry, our customers, and each other. Delivering our Long-term Vision Today: A long-term vision, brought to life now. Texada is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

We are focused on building a diverse and inclusive workforce. Texada fosters an inclusive and accessible environment - if you need assistance or accommodation during the recruitment process, contact us and we will work with you to support your request. #

📌 Director, Customer Success & Services (Toronto)
🏢 Texada Software
📍 Toronto