Lead customer adoption and renewals for Texada in a remote or hybrid GTA-based Director role focused on B2B SaaS growth.

Reporting to the COO, you will lead four Customer Success direct reports and coach the Professional Services Manager. Your mandate covers adoption against entitlements, renewal performance, forecast accuracy, and gross revenue retention across Texada’s customer base. You will partner with Sales, Product, Finance, and the PMO while supporting customers after go live.

Define adoption standards for each customer lifecycle stage

Monitor usage against contracted and MAU-based entitlements

Coach Customer Success and Professional Services leadership

Report adoption and renewal performance to executives

Seven or more years in B2B SaaS post-sale roles

Customer Success leadership experience with measurable adoption improvements

Hands-on renewal and commercial negotiation experience

Professional Services implementation handoff experience

Robust executive communication and data-driven judgment

Bring renewal leadership, adoption discipline, and executive communication to Texada’s customer success organization in the GTA. #

📌 Director Customer Success Renewals (Toronto)
🏢 Texada Software
📍 Toronto