Are you the kind of manager who stays calm under pressure, builds trust quickly, and can turn a difficult conversation into a positive outcome?

Parker Pet Care is looking for a warm, confident and hands-on Director of Client Care to lead our Scarborough client care team. This is a highly visible role for someone who enjoys supporting employees, solving problems, creating exceptional experiences for clients and who of course LOVES working with and around animals!

You do not need professional animal-care experience to succeed in this position. You do need to be comfortable around dogs and cats, genuinely care about their well-being, and be eager to learn.

What you’ll do

- Lead, coach and support our client care team
- Set the standard for friendly, professional service
- Resolve client concerns and workplace conflict with tact and confidence
- Train and onboard employees, provide feedback and support performance reviews
- Help build a positive, accountable and collaborative team culture
- Coordinate schedules, communication and day-to-day front-office operations
- Work alongside the team while supporting the Branch Manager
- Make sound decisions and take charge when the Branch Manager is unavailable

You may be a great fit if you

- Have 3-5+ years of experience managing or supervising staff
- Have a strong background in customer service or client care
- Are approachable and empathetic, while still able to set explicit expectations
- Communicate well and handle sensitive or challenging conversations constructively
- Lead by example and are comfortable working in a busy, active environment
- Are organized, dependable and confident making decisions
- Are available for daytime, early-evening and weekend shifts
- Love animals and are comfortable working safely around dogs and cats

Experience in hospitality, retail, healthcare,



recreation or another service-focused setting may transfer especially well to this role. Animal-care experience is welcome, but it is not required. Candidates who are Veterinary Technicians (including new grads), Veterinary Receptionists, Veterinary Practice or Office Managers welcome to apply! However, we are willing to train the right candidate! If you are a people-focused leader who knows how to bring out the best in a team, we would love to hear from you. Please apply with your resume and a brief note telling us about your management style and why this role interests you.

Front Office Hours:

Monday to Friday 6:30am to 7:30pm

Saturday 7:30am to 4:30pm

Sunday 9:30am to 6:30pm

Availability during long weekends, holidays and evenings is a requirement for this role. The Management team at Parker Pet Care works on rotation to ensure a fair work-life balance.

Interested candidates: please email cover letter and resume through this ad.

Parker Pet Care welcomes diversity and inclusion in the workplace and encourages applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. To request more information on our accessibility policies or to discuss any accommodations you may require in order to participate in the recruitment process (including alternate formats of materials or accessible meeting rooms) please contact us for more information.

Job Types: Permanent, Full-time

Pay: From $24.50 per hour

Benefits

- Casual dress
- Dental care
- Extended health care
- Vision care

Ability to commute/relocate:
- Scarborough, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Please provide your direct email address and cell phone number
- Are you willing to work on rotation to cover long weekends, holidays, evenings?

Experience:
- Management/Leadership: 3 years (required)

Work Location: In person

📌 Director Of Client Care ( Management) (Scarborough)
🏢 Parker Pet Care
📍 Scarborough