Director, Solutions Engineering Level: Management, M4 Type: Permanent | Full time At Solink, our mission is to safeguard what matters most . We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats. We’ve been recognized by Deloitte’s Quick 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. Solink is hiring a Director of Solutions Engineering to lead our two Solutions Engineering teams, covering SMB through Enterprise, and build a high-performing pre-sales technical organization across Solink’s software and hardware solutions.

You will own how Solink engages customers technically throughout the sales process, from discovery and solution design through demos, pilots, technical validation, and technical close. Your SEs will be the technical leaders of the deal and speak the language of the customer—the priorities, workflows, and challenges of each industry and persona we serve. This role reports to the Senior Vice President of Revenue and partners closely with Sales, Product, Customer Success, Channel, and Implementation.

The role will include occasional travel to events and customer sites across North America. Lead, coach, and develop two SE teams and their leaders, with clear expectations, career paths, and performance standards.

Drive Technical Sales Execution: Oversee technical discovery, solution design, demos, workshops, objection handling, competitive positioning, technical validation, closing, and clean handoff across the sales organization. Build a World-Class Demo and Storytelling Culture: Set the standard for how Solink demonstrates its platform through customer use cases and business outcomes. Build repeatable demo frameworks and talk tracks by vertical and persona, and coach SEs on storytelling, executive presence, and technical credibility.

Design Solutions That Can Be Deployed: Ensure solutions account for customer camera, recorder, network, and POS infrastructure, including hardware needs, appliance sizing, bandwidth planning, site readiness, and deployment requirements.

Lead Technical Workshops & Pilots: Lead architecture discussions, site surveys, RFPs, security and compliance reviews, and pilot design, with clear success criteria and a path to full deployment.





Scale Technical Capability Beyond the SE Team: Partner with Sales Enablement to raise AE technical competency, help channel partners and installers become more technically self-sufficient, and define when partner-led scoping and installation is appropriate. Build a strong feedback loop with Product around recurring customer requirements, technical gaps, competitive intelligence, and field readiness for new launches. They operate with a high degree of autonomy, translate strategy into explicit priorities for their teams, and partner with senior leaders to solve complex problems and make effective decisions.

Set clear priorities and operating expectations across the Solutions Engineering organization, aligning team capacity and execution with broader Sales and company goals. Lead and develop SE leaders and teams, creating accountability for performance while building capability, career growth, and succession within the organization. Lead complex, cross-functional initiatives that improve technical sales execution, customer experience, and the scalability of the Solutions Engineering function.

Identify technical, operational, and capacity challenges early, develop thoughtful solutions, and proactively resolve dependencies across Sales, Product, Channel, Customer Success, and Implementation. Use business and team performance metrics to evaluate SE effectiveness, prioritize investments, and make decisions that improve deal progression, technical quality, and organizational efficiency. Drive adoption of new processes, tools, and ways of working while creating a culture of accountability, collaboration, continuous improvement, and high performance.

Solutions

Engineering operates with a clear and consistent model across SMB through Enterprise, with strong leadership, transparent ownership, and effective allocation of SE capacity. SE teams consistently deliver high-quality technical discovery, demos, solution designs, pilots, and handoffs that support strong sales outcomes and predictable deployment. Customers receive compelling, persona- and industry-specific technical experiences that clearly connect Solink’s capabilities to their business needs and outcomes.





AEs and channel partners have stronger technical capability and know when and how to engage Solutions Engineering to maximize deal outcomes. Solution designs can be deployed as sold, improving implementation predictability, customer experience, and margin protection.

The Solutions

Engineering organization continuously improves through better processes, feedback loops, technical standards, and an AI-first approach that can scale with the business. These outcomes are directly grounded in the source JD’s stated success measures, particularly around operating consistency, demo quality, deployable solutions, increased AE/partner capability, and an AI-first approach.

Experienced Solutions Engineering Leader: You bring 8+ years of experience in Solutions Engineering, Sales Engineering, or Solutions Architecture, including 3+ years leading leaders.

Complex Technical Sales Experience: You have experience supporting complex B2B SaaS or technical sales within enterprise and multi-location environments.

Robust Technical & Commercial Acumen: You bring a strong technical discovery and solution design background, combined with excellent demo, storytelling, and executive communication skills. Customer-Centric Solution Design: You can tailor technical messaging by persona, industry, and business outcome while maintaining strong commercial instincts. Hardware + Software Experience: You have experience selling solutions that combine software and hardware, such as physical security, video, networking, or IoT.

AI or computer vision experience is an asset.

Experience leading Solutions Engineering teams across multiple customer segments.

Experience with physical security, video surveillance, networking, IoT, AI, or computer vision.

Experience working with channel partners and partner-led technical sales motions. Candidates must undergo a criminal records check upon hire; Be a Canadian Citizen (dual citizens included), or eligible to work in Canada; Be willing to comply with Solink’s own security policies and standards. Act with URGENCY – Our customers move fast, so we do too.

Deliver with QUALITY – We sweat the details and hold a high bar. Lead with TRUST – Our customers move fast, so we do too. These aren’t just words—they shape how we hire, lead, and grow. We’re not just building tech - we’re building a place where great people do great work.

Meaningful equity : Every full-time, permanent employee has a stake in our growth. Fully paid health & dental (no waiting period) + $500 health spending account.

📌 Director, Solutions Engineering (Ottawa)
🏢 Solink
📍 Ottawa