As the Director, Transformation & AI Delivery, you will be reporting to the Senior Director, Strategy, Business Management and Effectiveness in Transaction Banking. In this role you will lead Transaction Banking’s transformation and AI agenda by overseeing the full portfolio of process transformation and AI initiatives while directly owning and delivering a significant portion of them. You will be establishing governance frameworks, maintaining clear visibility into progress, risks, dependencies, and resourcing, as well as preparing updates for leadership and steering committees.

You will also be identifying and prioritizing new transformation and AI opportunities, leading initiatives from idea through design, build, launch, and adoption, and ensuring measurable business outcomes are defined and realized. Details on your work arrangement (proportion of on‑site and remote work) will be discussed at the time of your interview.

PMO and Governance – Establish and run a single framework for intake, prioritization, stage gates, status reporting, and benefits tracking. Maintain a current view of initiative status, risks, dependencies, and resourcing. Run weekly workstream check‑ins and bi‑weekly portfolio working sessions. Represent TB in enterprise transformation and AI governance forums.

Initiative Identification and Delivery – Build a structured pipeline to find, assess, and prioritize process transformation and AI opportunities. Define benefits at the outset (efficiency, cost, revenue, risk) and report realized outcomes after launch.

Align Technology, Data and AI, Operations, Product, Risk, Compliance, Model Risk, and Finance on priorities and decisions. Mobilize and direct matrixed resources, and elevate risks and decisions early. Drive change management and adoption so results are sustained.





Success will be demonstrated by strong transformation governance across the portfolio, explicit and current visibility for senior leadership, end‑to‑end delivery of owned initiatives with measurable impact, and a repeatable pipeline of process transformation and AI opportunities. Foster a culture of collaboration and innovation within the team and across partner groups, including Commercial Banking and Transaction Banking teams.

You can demonstrate 8-10 years of experience in banking, financial services, or consulting, with exposure to payments or transaction banking or cash management as well as hands‑on AI/GenAI transformation or delivery experience.

It is an asset if you have PMO or portfolio governance experience and benefits realization experience.

Change management and adoption experience would be an asset. You have experience building an idea or opportunity pipeline, including process transformation or automation.

competitive salary defined benefit pension plan*

a vacation offering

MomentMakers, our social, points‑based recognition program

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute‑based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process.

Analytical

Thinking, Business Growth, Business Objectives, Client Service, Communication, Customer Experience (CX), Detail‑Oriented, Leadership, People Management

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #

📌 Director, Transformation & Ai Delivery (Toronto)
🏢 CIBC
📍 Toronto