About the Role

CME is seeking an experienced and technically strong District Technical Training Manager to support technician development, service excellence, and operational consistency across multiple locations within an assigned district.

This hands-on role provides technical training, coaching, and service leadership to help build technician capability, elevate service quality, and maintain consistent standards across all branches in the district.

Key Responsibilities

- Technician Training & Coaching:
- Deliver hands-on technical training, onboarding, and ongoing development for technicians servicing and installing mobility and accessibility equipment.
- Provide technical guidance, coaching, and troubleshooting support across multiple locations in the district.
- Conduct field visits, observe technician performance, provide practical coaching, and reinforce secure, effective work practices.
- Adapt training approaches to different skill levels and assist in developing technical resources, training materials, and standard operating procedures (SOPs).
- Service Excellence & Technical Support:
- Maintain deep technical knowledge of repairs, installation procedures, preventative maintenance, diagnostics, and equipment safety.
- Support service leadership across branches by identifying training needs, addressing technical challenges, and resolving complex service issues.
- Promote compliance with manufacturer guidelines, safety requirements, installation standards, and company service procedures.
- Support consistent service documentation, work order accuracy, parts identification, and proper use of service management systems.
- District Leadership & Collaboration:
- Build strong relationships with technicians, service leaders, branch managers, and operational teams to encourage knowledge sharing and continuous improvement.
- Partner with district and regional leadership to identify service performance gaps and align with business objectives.
- Support the introduction of new products, technologies, tools,



and service processes through structured training.
- Monitor training effectiveness, technician competency, service quality, and recurring technical issues to drive continuous improvements.

Qualifications and Experience
- Technical Expertise:
- Demonstrated hands-on experience servicing, repairing, troubleshooting, and installing mobility and accessibility equipment (required).
- Strong technical knowledge of mobility products, assistive devices, and related service requirements.
- Leadership & Coaching:
- Previous experience training, mentoring, or coaching technicians (strongly preferred).
- Experience providing technical or service leadership across multiple locations or service teams is an asset.
- Standards & Compliance: Deep understanding of equipment safety, preventative maintenance, installation standards, manufacturer specifications, and service procedures.
- Communication & Organization: Excellent communication, coaching, relationship-building, and problem-solving skills, with the ability to clearly explain complex technical concepts.
- Systems & Travel:
- Comfortable using service management systems, digital work orders, and technical documentation tools.
- Valid ability and willingness to travel throughout the assigned district as required.

What We’re Looking For We are seeking a technically proficient leader who thrives on developing people, sharing knowledge, and elevating service quality. The ideal candidate combines hands-on mobility equipment expertise with strong coaching ability, sound judgment, and the relationship-building skills needed to support branch leadership and technicians across multiple sites.

Performance Expectations

Success in this role will be measured through:
- Technician competency development and training effectiveness
- Overall service quality and installation safety compliance
- Standardized consistency across district locations
- Resolution of recurring technical issues and service errors
- Strength of relationships with technicians and branch leadership

Pay: $60,000.00-$75,000.00 per year

Benefits

- Extended health care

Work Location: In person

📌 District Technical Training Manager – Mobility & Accessibility (New Westminster)
🏢 Canadian Medical Equipment and Rehab Supplies
📍 New Westminster