Lead guest service excellence as a Dual Guest Services Supervisor, using hospitality expertise and customer care to support visitors throughout their stay.

This contract part-time, six-month position oversees Guest Services Representatives as their main guest contact. You will guide service delivery, manage performance, and address guest concerns while maintaining daily quality standards. Gateway seeks a detail-focused relationship-builder who values warm, hospitable experiences.

Key Responsibilities

- Mentor and guide guest services representatives
- Train, coach, evaluate, and mentor employee performance
- Encourage open communication and collaboration
- Maintain daily quality and service standards
- Resolve complaints, room issues, and conflicts graciously

Requirements:
- Minimum two years' guest services or hospitality experience preferred
- Ability to direct and supervise staff
- Excellent friendly, efficient, polite, patient customer service
- Availability for flexible schedule, evenings, and weekends
- Ability to obtain AGCO License and Smart Serve

Apply your hospitality leadership, service judgment, and relationship-building strengths as Gateway's Dual Guest Services Supervisor.

📌 Dual Guest Services Supervisor (Woodstock)
🏢 Gateway Casinos
📍 Woodstock