Help global enterprises embed inclusive research with Fable through executive relationships, accessibility practices, and sustained platform engagement.

As a Senior Enterprise Customer Success Manager, you will work with leaders across accessibility, design, product, UX, engineering, and research. Build executive sponsorship beyond one champion, lead business reviews, and demonstrate customer impact. Use feedback and usage patterns to inform product discussions and improve Customer Success processes.

Key Responsibilities

Build trusted relationships with senior enterprise stakeholders

Lead business reviews and secure stakeholder commitments

Develop customer advocates and accessibility outcome references

Translate feedback and usage patterns into product input





Improve Customer Success playbooks and engagement strategies

Requirements

Four-plus years in customer-facing SaaS or similar experience

Three-plus years managing enterprise customer relationships

Experience adapting AI tools to improve efficiency

Proficiency with CRM and CS platforms such as HubSpot

Applicants based in Greater Toronto areas within North American time zones

Use stakeholder leadership, accessibility learning, and customer advocacy to advance inclusive product development through Fable.

📌 Enterprise Accessibility Customer Success Lead (Winnipeg)
🏢 Makeitfable
📍 Winnipeg