Technical Support Manager Base Salary Range: $80 – 90k including company car (Final compensation commensurate with experience and qualifications) S. citizens or lawful permanent residents (green card holders) and who do not require current or future visa sponsorship of any sort. The EV Charging Field Service Engineer is an energetic, self-directed problem solver and a key member of the site operations team at IONNA. You will work independently in the field and remotely, interfacing with our Call Center, Tier 2 technical support team, and hardware manufacturers/partners to troubleshoot and resolve EV charging station issues (A Hybrid concept).

This role requires someone who thrives without direct supervision, takes initiative, and consistently drives issues to resolution. The ideal candidate will be comfortable with both hardware and software technologies and is able to execute effectively against demanding SLAs. Execute onsite maintenance and repair of IONNA's EV charging hardware and supporting power systems.

Perform recurring site health checks across your service territoryto proactivelyprotect the customer experience. Partner with field service coordinators to prioritize and execute repairs and site checks that meet SLA commitments. Operate autonomously in the field, managing your own travel, parts inventory, and service priorities.

Complete Field Service

Reports accurately and on time. Provide onsite support to our facilities and commissioning teams as needed.

Key Performance

Indicators (KPIs): Aminimumof3 years of experience in a field service role. Break/fix and commissioning training on comparable equipment. Working familiarity with electrical and electronic concepts and their practical application.

Ability to achieve andmaintainIONNA EVSE partners' break/fix and commissioning certifications. Comfort with computer-based tools, including the MS Office suite and at least one cloud-based ticketing system such as Salesforce. A critical, analytical approach to troubleshooting and a genuine passion for solving customer issues.





Willingness to travel approximately 80% of each month to IONNA locations, including regular overnight stays depending on site location. Willingness to serve in an after-hourson-call rotation on a periodic basis.

Experience supporting Tier 2 technical escalations or working closely with support engineering teams. Familiarity with OCPP-connected equipment, networked payment terminals, or remote diagnostics tooling. Safety and Electrical Qualification Work safely on and around energized AC and DC equipment, including medium-voltage service equipment,in accordance withNFPA 70E and IONNA safety policy.

Select, inspect, and wearappropriate arcflash and shock PPE for the task and incident energy level. Complete and maintain NFPA 70E and any site- or partner-required safety training; qualified-person statusPhysical Requirements and Work Conditions Work outdoors in all seasons and weather conditions, including heat, cold, wind, and precipitation. Drive extended distances between sites andmaintaina stocked service vehicle.

IONNA is committed to fair and equitable compensation practices through a competitive base salary, as well as offering bonus programs, comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. Citizen B) Lawful Permanent Resident (Green Card Holder) C) Other (Requires Visa Sponsorship)



What is your highest level of education and relevant experience in Field Service?

A) Associate degree or military experience with at least 3 years of relevant field service experience B) High School Diploma with at least 5 years of relevant field service experience C) Bachelor's degree or higher with relevant experience D) Other Which of the following best describes your familiarity with electrical/electronic concepts and applications? A) Expert level, with formal training and certifications B) Proficient level, with several years of hands-on experience C) Beginner level, with some basic understanding D) No prior experience or knowledge To what extent are you familiar with cellular and Wi-Fi network communications fundamentals? A) Not familiar at all B) Basic familiarity C) Moderate familiarity D) Very familiar E) Expert level F) Familiar with Wi-Fi only G) Familiar with cellular only H) Academic knowledge only I) Skilled level To what extent have you troubleshot and resolved technical issues involving electronics or electrical/mechanical equipment?

Within your work experience, which service tasks have you performed? A) Installation and commissioning of equipment/systems B) Maintenance, repairs, and basic troubleshooting C) Engineering consultations and advanced technical services D) All of the above – installation, maintenance, engineering services across the entire product/service lifecycle Which of the following systems have you used for service reporting or ticket management? A) Salesforce B) Zendesk C) Other cloud-based ticketing systems D) None Which of the following best describes your proficiency with MS Office Suite?

Are you comfortable working independently and traveling approximately 80% of the time (including overnight stays)? A) Yes, I am fully comfortable with this requirement B) Yes, but with some limitations C) No, I prefer minimal travel How comfortable are you with working weekends and on short notice for customer escalations?

📌 EV Charging Field Engineer - On-Site Autonomy & Travel (Mississauga)
🏢 Ionna
📍 Mississauga