We're searching for a talented Events and Guest Services Administrator to join our team, who will own the event experience from first contact to final execution, combining exceptional guest relations with strong administrative and organizational skills. With a keen eye on detail you'll be the conductor of unforgettable events, orchestrating everything from menu selection and organizing the team, to seamless logistics and vendor partnerships. Your expertise will be key to turning our members and guests’ visions into reality, ensuring every event not only meets their needs, but also creates lasting memories.

This role focuses on both office-based administrative responsibilities and on-site event operations, helping to ensure that each event runs smoothly from concept to wrap up.

During the winter, this role will support the administrative desk with member service and directing phone inquiries.

Key Responsibilities:

- Ambassador of the Club, staying informed on event details and delivering outstanding service.
- Build and maintain relationships with other Club staff, and the Board.
- Meet with members/guests and potential clients to tour the lodges/property and to understand their needs and expectations while providing details of the facility options, menus and pricing options.
- Upon agreement of the event, issuing contracts, managing payment processing and finalizing the banquet event order and event itinerary.
- Maintain accurate records of all event details and financial transactions.
- Prior to event, meet with the day-of-event manager to review member/guest specifications and requirements.
- Support the coordination of staff to ensure a seamless setup and tear-down process.
- Respond to member and client inquiries via phone, email and in-person in a professional and timely manner.
- Conduct walk-through before events start to ensure everything meets expectations.
- Serve as the primary point of contact during events, including weddings, celebrations and special occasions.



Address any on-site issues or emergencies. Present throughout the event to ensure everything runs smoothly from start to finish.
- Work closely with the buildings team to manage event breakdown and cleanup activities, ensuring facilities are secure. Partner with other departments to ensure the successful execution of events.
- Collaborate with subcommittees, wedding planners and members/guests on full cycle event planning. This will include the planning of events, weddings, celebrations, etc., the implementation/set up, being present during event, tear down and clean up.
- Partner with catering company to ensure the highest standards of food and beverage service are met. Support the development of event concepts, themes and layouts, including food and beverage service details.
- Notifies management of members and guests concerns/complaints.
- Prepares and reviews floor plans and set-up needs.
- Work closely with the buildings team with the breakdown of events, including clean-up activities and securing the facilities.
- Liaise with various vendors, including entertainment and florists, to ensure on-site coordination is seamless.
- Prepare post-event reports, including financial summaries, event evaluations and any member/guest feedback.

Required Skills:

- A minimum of 3 years of experience in Administration.
- Successful completion of a post-secondary diploma in Events, Communications or related field would be preferred.
- Experience of event planning or event coordination would be an asset.
- A current Smart Serve certification would be an asset.




- Proven track record in successfully assisting all types of banquet functions and other special events.
- Strong knowledge of Microsoft Office suite.
- Knowledge of Jonas and Jonas Activity Management would be an asset.
- Knowledge of food and beverage service standards and best practices.
- Strong team player with an ability to take initiative.
- Ability to perform and communicate in a highly professional and effective manner in a rapid-paced environment.
- High level of critical and logical thinking, analysis and/or reasoning.
- Solid organizational and time management skills.
- Creative and strong attention to detail.
- Proven ability to work to tight deadlines with strong judgement, problem solving and decision-making abilities.
- Flexible, adaptable to variable work hours including weekends and holidays.
- Able to execute a range of job duties and changing priorities.
- Possess excellent written and verbal communication skills.
- Possess professional maturity and impeccable integrity.
- Commitment to Osler Bluff Ski Club’s values and vision

Osler Bluff Ski Club values the unique skills and experiences everyone brings to the Club, and we are committed to creating and maintaining an inclusive and accessible environment for everyone. We welcome all resumes. If you require accommodations during the recruitment and selection process due to a disability, please contact the Human Resources Department at [email protected]. We will work with you to provide a positive recruitment experience in a confidential manner.

We believe in human-centered recruitment. We do not use artificial intelligence, automated screening algorithms, or machine learning tools to review, sort, or score candidate resumes and applications. Every profile is read and evaluated directly by our human hiring.

Pay: From $28.00 per hour

Benefits

- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Work Location: In person

📌 Event and Guest Services Administrator (The Blue Mountains)
🏢 The Osler Bluff Ski Club
📍 The Blue Mountains