Field Supervisor – Heavy Equipment

Location: Edmonton, AB

Key Responsibilities

- Organize and dispatch daily work assignments for service technicians.
- Oversee service operations and ensure quality, timely, and efficient repair work.
- Supervise, mentor, and support technicians, identifying their training and development needs.
- Maintain a clean, protected, and organized workshop.
- Coordinate after-hours on-call field service schedules.
- Communicate effectively with customers, operators, technicians, and branch personnel.
- Handle customer inquiries in person, over the phone, and via email.
- Monitor service costs and support departmental profitability.
- Open and close work orders and prepare warranty documentation.
- Advise the Service Manager on technician performance, skills, and training requirements.

Required Qualifications & Skills





- Certified Journeyman Heavy Duty Equipment Technician or equivalent trade certification.
- Previous experience working in a service department.
- Strong organizational, communication, and leadership skills.
- Basic Microsoft Office proficiency.
- Heavy equipment mechanical experience is an asset.
- Familiarity with John Deere and competing equipment brands is preferred.
- Forklift certification is an asset.
- Willingness to provide after-hours support.
- Ability to lift up to 50 lbs.

What We Offer

- Competitive compensation based on experience and qualifications.
- Ongoing training and professional development.
- Career growth and advancement opportunities.
- Comprehensive health, dental, and insurance benefits.
- Company-matched pension and RRSP programs.

📌 Field Supervisor (Edmonton)
🏢 Headfield Solutions
📍 Edmonton