Truro Nissan is seeking an experienced, motivated Fixed Operations Manager to lead our Service and Parts departments. This role is ideal for a hands-on leader who can develop a strong team, deliver an excellent customer experience, and grow department performance.

Reporting to the Management, you will oversee daily fixed operations, with responsibility for profitability, productivity, customer satisfaction, and employee development.

Key Responsibilities

- Lead the daily operations of the Service and Parts departments, ensuring efficient workflows and clear communication.
- Recruit, coach, and develop service advisors, technicians, parts staff, and support personnel.
- Establish department goals, monitor results, and implement plans to improve sales, gross profit, and expense control.
- Manage shop scheduling and technician capacity to improve productivity, efficiency, and repair turnaround times.
- Coach service advisors on clear customer communication, accurate estimates, maintenance recommendations, and follow-up.
- Build customer loyalty by delivering consistent service and resolving concerns promptly and professionally.
- Oversee repair order accuracy, warranty administration, and compliance with Nissan policies and procedures.
- Manage parts inventory, purchasing, stock availability, and aging inventory.
- Monitor key performance indicators, including hours per repair order, effective labour rate, technician productivity, customer satisfaction,



and parts inventory performance.
- Work closely with the Sales department to coordinate vehicle reconditioning, internal repairs, and delivery readiness.
- Maintain a clean, organized, and safe workplace, ensuring compliance with applicable health and safety requirements.
- Ensure employees complete required training and stay current with Nissan products, systems, and service standards.

Qualifications

- Previous automotive dealership management experience in fixed operations, service, or parts.
- Demonstrated ability to lead teams, improve processes, and achieve department objectives.
- Strong understanding of service department financials, shop operations, parts inventory, and warranty processes.
- Excellent communication, customer service, and problem-solving skills.
- Experience using dealership management systems and reviewing performance reports.
- Robust organizational skills and the ability to manage competing priorities.
- Nissan dealership experience is an asset.
- Valid driver’s license.

The Right Candidate You lead by example, hold your team accountable, and create an environment where employees can succeed. You understand that long-term profitability comes from quality work, efficient processes, and customers who trust your dealership.

How to Apply

Submit your résumé and a brief introduction outlining your relevant experience.

📌 Fixed Operations Manager (Upper Onslow)
🏢 Truro Nissan
📍 Upper Onslow