At Convverge, we build business-level solutions using Microsoft technology to solve complex problems for our clients.We’re a close-knit, high-trust team that values technical quality, ownership, and practical problem solving. We’re looking to add senior technical depth to our team through a fractional role that combines hands-on engineering, solution design, technical leadership, and knowledge transfer.Convverge is looking for an experienced Fractional Senior Infrastructure &

• Cloud Engineer to provide senior-level technical expertise across our client environments.This is a hands-on fractional role designed to complement our existing technical team by providing deeper expertise across Microsoft cloud, infrastructure, networking, security, and complex technical troubleshooting.You’ll step in where senior technical depth is required, whether that means resolving a difficult Tier 3 escalation, designing an Azure Virtual Desktop environment, reviewing a client’s security posture, supporting a migration, or helping determine the right technical approach to a complex infrastructure problem.This is not a traditional help desk position. Your focus will be on the problems and projects where experience, judgment, and technical depth matter most.Senior Technical Escalation Serve as a senior escalation resource for complex Tier 3 issues across Microsoft 365, Azure, identity, endpoints, networking, servers, and infrastructure.Diagnose complex, multi-layered technical problems and lead root-cause analysis.Take ownership of issues that require deeper technical investigation or experience.Identify and implement permanent solutions rather than relying on temporary workarounds.Collaborate with internal technical resources and third-party vendors while maintaining ownership of technical outcomes. Microsoft 365, Identity &

• Endpoint Management Architect, deploy, administer, and troubleshoot Microsoft Entra ID, Microsoft Intune, Microsoft Defender, and Microsoft 365 environments.Design and implement Conditional Access, MFA, compliance policies, configuration standards, and security baselines.Support Microsoft 365 tenant migrations, licensing initiatives, security assessments, and environment improvements.Troubleshoot complex endpoint and device-management issues across Windows, macOS, iOS, and Android.Review Microsoft security posture and recommend practical improvements using Secure Score and applicable Microsoft security practices. Azure &

• Azure Virtual Desktop Design, deploy, administer,



and troubleshoot Azure Virtual Desktop environments.Provide senior technical guidance on AVD architecture, security, capacity, performance, and reliability.Support Azure infrastructure including virtual machines, networking, storage, and identity integration.Infrastructure &

• Networking Provide senior-level expertise across Windows Server, Active Directory, Group Policy, DNS, DHCP, file services, Hyper-V, VMware, backup, and disaster recovery technologies.Design, deploy, and troubleshoot network infrastructure including firewalls, VLANs, VPNs, site-to-site connectivity, wireless networks, routing, and switching.Perform advanced network troubleshooting and root-cause analysis.Support infrastructure security hardening and network segmentation initiatives.Help ensure environments are reliable, secure, performant, and supportable.

Solution

Design & Project Delivery Participate in technical discovery, solution design, and client technical reviews.Translate client requirements into practical technical solutions.Review proposed solutions and identify risks, dependencies, security considerations, and operational impacts before implementation.Lead or support infrastructure and cloud projects from design through implementation and handoff.Provide senior engineering support during migrations and complex technical implementations.Establish repeatable technical standards and approaches that can be applied across client environments. Incorporate security into infrastructure, identity, endpoint, networking, and cloud decisions.Identify insecure configurations, vulnerabilities, and unnecessary technical risks.Help establish and improve security standards across client environments.Support investigation and remediation of security-related technical issues. Develop scripts and repeatable processes for administration, remediation, deployment, and reporting.Produce clear technical documentation, standards, runbooks, diagrams,



and implementation procedures.Work alongside Convverge technical resources rather than simply taking difficult work away from them.Coach team members through complex technical problems and explain the reasoning behind technical decisions.Share troubleshooting approaches and technical knowledge with the broader team.Create reusable documentation and standards that reduce reliance on individual technical experts.Identify recurring technical or capability gaps and help the team develop the skills to address them independently. 7+ years of progressive experience in infrastructure engineering, systems engineering, cloud engineering, or senior technical consulting.Deep hands-on expertise with Microsoft Entra ID, Microsoft 365, Microsoft Intune, Microsoft Defender, Microsoft Azure, and Windows-based infrastructure.Azure Virtual DesktopWindows ServerActive Directory and Group PolicyConditional Access and modern identity securityEnterprise networking and firewallsHyper-V and/or VMwareBackup and disaster recovery Proven ability to lead technical initiatives from design through production implementation.Ability to communicate effectively with technical teams, business stakeholders, and clients.Experience working in a Microsoft-focused consulting or managed services setting.Microsoft 365 tenant-to-tenant migration experience.Experience developing technical standards or reference architectures.Relevant Microsoft certifications in Azure, Microsoft 365, identity, security, or endpoint management.Experience mentoring intermediate and senior technical resources.This is a fractional engagement rather than a traditional full-time position.We envision approximately 5-10 hours per week, balancing planned project and architecture work with agreed availability for complex technical escalations.The exact schedule can be structured around business needs, project requirements, and mutually agreed availability.Success means bringing the right technical expertise to the problems that matter most.Complex technical issues are resolved with strong root-cause analysis and lasting solutions.Risk is identified early in projects and technical decisions.Projects have appropriate senior technical oversight.Technical standards and documentation continue to improve.Convverge team members build their own technical depth through working alongside you.Repeat problems increasingly stay with the core team, while genuinely complex issues benefit from senior expertise.Our company leads with a values-based mindset, and we believe the best career matches happen when personal values align with ours.

Create Successful

Customers, Operate with Integrity, Support Each Other, Have Fun! Before you apply, consider how these values align with the way you work and learn. #

📌 Fractional Senior Infrastructure & Cloud Engineer (Winnipeg)
🏢 Convverge
📍 Winnipeg