We are seeking a French Automation Tester with strong experience in QA Automation and Contact Center (CCaaS) Testing . The ideal candidate will be responsible for developing and executing automation test suites, validating customer journeys, and ensuring high-quality delivery across contact center platforms. Experience with Cyara Velocity is highly preferred.
Required Skills:
- Hands-on experience with Cyara Velocity automation testing.
- Strong knowledge of IVR and Contact Center Testing.
- Experience with telephony concepts including SIP, routing, queueing, and call transfers.
- Expertise in QA methodologies, test management, and defect tracking tools.
- Excellent analytical and troubleshooting skills.
- French Language Proficiency (Mandatory).
Key Responsibilities:
- Develop and execute automated IVR test cases using Cyara Velocity.
- Design, develop, and execute automated test scripts and regression suites.
- Perform functional, integration, regression, and end-to-end testing.
- Validate customer interactions, routing flows, agent handoffs, and contact center functionality.
- Analyze test results, troubleshoot issues, and support defect resolution.
- Collaborate with cross-functional teams in an Agile setting.
- Support SIT, UAT, production validation, and release testing activities.
Preferred Background:
- Experience with IVR Testing and customer journey validation.
- Experience with Genesys Cloud CX and Genesys Architect .
- Knowledge of ACD and Skills-Based Routing.
- API Testing and CI/CD exposure.
- Experience with Cyara Cruncher/Pulse.
- Agile/Scrum environment experience.
📌 French Automation Tester (Toronto)
🏢 Ku0026K Global Talent Solutions
📍 Toronto
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