Spirit Bear Lodge is a successful, internationally recognized Indigenous-owned ecotourism operation located in Klemtu, BC, in the heart of the Great Bear Rainforest. Owned by the Kitasoo Xai’xais Nation, the lodge offers world-class wildlife, cultural, and coastal experiences to guests from around the world. Celebrating over 25 years of operation, Spirit Bear Lodge is committed to stewardship, hospitality, operational excellence and sharing the culture and territory of the Kitasoo Xai’xais people.

Position Title: General Manager

Spirit Bear Lodge is seeking an experienced General Manager to lead its operations in Klemtu, British Columbia. Owned by the Kitasoo Xai’xais Nation, the Lodge provides wildlife, cultural, and coastal experiences in the Great Bear Rainforest, supporting local employment, stewardship, and community economic development. Reporting to the KXDC CEO, the General Manager oversees operations, staffing, seasonal readiness, financial performance, safety, and guest services.

The role works closely with KXDC shared services, the Tourism Manager, and the Kitasoo Xai’xais Stewardship Authority to deliver safe, well-coordinated operations and consistent guest experiences.

LOCATION: Klemtu, BC

Key Responsibilities

- Lead the team: Direct managers, supervisors, and seasonal staff, establish clear accountability, and coordinate recruitment, training, scheduling, and performance management with KXDC Human Resources.
- Manage operations: Develop annual and seasonal plans and oversee accommodation, food service, guiding, marine operations, transportation, and guest services. Resolve operational challenges and adjust priorities as conditions change.
- Ensure seasonal readiness: Confirm staffing, facilities, vessels, equipment, supplies, and procedures are ready for opening. Lead seasonal wrap-up, assess results, and implement improvements.
- Oversee finances:



Prepare budgets and forecasts with KXDC Finance, monitor results, explain significant variances, and manage costs. Ensure purchasing and spending follow approved policies and delegated authority.
- Maintain guest standards: Monitor feedback, resolve service concerns, and work with the Tourism Manager to align guest commitments and programming with operational capacity.
- Manage assets: Oversee maintenance and inspections, prioritize repairs, and recommend equipment replacements and capital improvements. Ensure off-season servicing and storage are completed.
- Lead safety and compliance: Maintain emergency preparedness and ensure required training, certifications, inspections, and incident reporting are completed. Incorporate weather, marine, wildlife, and remote operating risks into decisions.
- Support stewardship and community: Respect territorial protocols, coordinate with the Stewardship Authority, and advance local employment, training, and leadership opportunities.
- Report to leadership: Provide the CEO with regular updates on operational and financial performance, staffing, risks, maintenance, and seasonal readiness.

Qualifications and Experience

- Minimum 5+ years of progressive management experience in tourism, hospitality, lodge operations, marine operations, wildlife tourism, or a comparable environment.
- Demonstrated experience leading teams, supporting supervisors, and coordinating multiple operational functions.
- Experience managing budgets,



interpreting financial results, overseeing purchasing, and controlling costs.
- Strong leadership, communication, organizational, and problem-solving skills.
- Practical understanding of guest service, remote logistics, marine operations, maintenance, and operational readiness.
- Sound judgment and the ability to delegate, maintain accountability, and respond to changing priorities.
- Ability to work collaboratively with senior leadership, shared services, and the Kitasoo Xai’xais community.
- Valid driver’s licence.

A relevant diploma or degree is preferred; equivalent management experience will be considered. Experience in remote or Indigenous tourism, working with Indigenous communities, and relevant First Aid, marine, or safety certifications are assets.

Working Conditions and Compensation

This position requires a solid on-site presence in Klemtu. Work involves a remote coastal environment, marine travel, and changing weather conditions. Extended or flexible hours may be required during the tourism season, disruptions, and emergencies.

Competitive compensation will reflect the successful candidate’s experience and qualifications.

Job Type: Seasonal

Pay: $70,000.00-$120,000.00 per year

Benefits

- Company pension
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Application question(s):
- Do you have at least 5 years of management experience in tourism, hospitality, lodge operations, marine operations, or similar remote operational environments?
- Do you hold a diploma or degree in hospitality, tourism, business, operations, or a related field?
- Do you have experience coordinating teams and managing daily logistics in a fast-paced environment?

Experience:
- Management: 5 years (required)

Work Location: In person

📌 General Manager (Klemtu)
🏢 Kitasoo Development
📍 Klemtu