Reporting to the COO, the General Manager (GM) is responsible for F12's financial and operational performance at the provincial or regional level with a focus on driving growth and fostering a positive culture for the region. The responsibility of the GM encompasses revenue growth, technical service delivery, and operational excellence. The leadership of the GM is instrumental in fostering a high-performance culture, delivering an exceptional client experience, and promoting the F2 brand within the region.

By playing an active role within the regional communities, the GM successfully develops referrals for customers and business acquisitions fueling growth in the region.

Strategic management: Works alongside F12 Marketing and F12 Sales to develop and execute strategic plans to drive revenue growth within the region. Strategizes account management functions and drives excellence through client segmentation and quality account management practices. Collects, measures, and scores the client experience and relays quantifiable positive and constructive feedback to F12's project and service leadership.

Enables a culture of process efficiency, maintains and enables a team for business process management to define, document and to improve process efficiency over time.

Financial performance: Manages risks associated with the book of business and directs activities to handle delinquent accounts. Accelerates the activation and revenue recognition of services through careful direction and collaboration with regional leaders to align solution design resources, project resources, and onboarding schedules.





Client management: Responsible for all existing client sales and account management in their region. This includes staff management of Technical Account Managers and vCIOs. Works with the account teams to identify and optimize opportunities for sales growth in existing accounts and to support regional sales for new logos.

Participates in regional sales strategy meetings to support sales and ensure that staffing (technical and business operations), processes and resources are aligned with our prospecting and selling efforts. Enables and supports sales/pre-sales activities by contributing to key proposals and presentations, establishing relationships with existing F12 clients and prospective clients, and supporting the sales team to close/sign new deals or renewals. Establishes learning and development objectives essential to the client relations organization's success and stewards learning and development initiatives through partnerships with People and Development and external training resources.

Management of Client Experience and Managed Services Responsible for the overall delivery of managed services and the client experience of F12 clients in the region.



Works closely with the Director of Managed Services to ensure the effective execution of technical projects and services agreements within the region. Participates in services and operations meetings to identify service delivery issues, manage escalations and improvement strategies to ensure a positive client experience.

Oversee all operational aspects of the provincial business, ensuring efficiency, quality, and compliance with company policies. Manage warehouse operations for the region to optimize inventory management and distribution of IT equipment. Oversee the management of company vehicles, including maintenance, fuel efficiency, and scheduling.

Ensure the proper maintenance and management of company facilities, including safety and sustainability initiatives. Oversee provincial HR support in collaboration with the People and Development team, including social events and Networker orientation within the region. Minimum of 10 years of leadership experience, guiding highly productive organizational units with a demonstrated track record of managing delivery of business & financial results.

Education and/or experience equivalent to an undergraduate degree or higher in a technical field. Financial acumen regarding budgets, forecasting, and cost controls Ability to operate at the strategic level yet close enough to the details to add value to clients and support to the team Experience in managing and monitoring performance metrics across business units and project portfolios #

📌 General Services Manager (Markham)
🏢 F12.net
📍 Markham