SKI Guest Services Agent

Reports to: Guest Services Manager

Summary

As a Guest Services Agent in the Alpine & Recreation Department, you will be the first point of contact for guests, handling inquiries and reservations for our ski and bike areas. Your role is to ensure exceptional guest experiences through efficient service, strong product knowledge, and outstanding customer support.

Responsibilities

- Manage reservations, guest inquiries, and bookings via phone, email, and in-person interactions
- Maintain accurate records of calls, emails, and transactions
- Provide detailed information about resort services, promotions, and offerings
- Handle guest concerns and escalate issues as needed
- Operate the point-of-sale system, including cash-out reports
- Work collaboratively with team members to enhance the guest experience
- Stay informed on resort events and promotions to provide up-to-date information

Requirements





- Basic computer proficiency (databases, MS Excel, MS Word)
- Robust verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Experience with POS and payment systems preferred
- Background in customer service or hospitality is an asset
- Friendly, professional demeanor with a passion for guest satisfaction
- Knowledge of skiing, snow sports, or mountain biking is an advantage

Working Conditions

- Requires standing for extended periods

Join Our Team! Become part of Hockley Valley Resort and contribute to creating unforgettable experiences for our guests. If you thrive in a customer-focused, fast-paced setting, apply today!

Job Type: Seasonal, Part-time

Job Types: Part-time, Seasonal

Pay: $18.40 per hour

Work Location: In person

📌 Guest Service Agent (SKI) (Mono)
🏢 Hockley Valley Resort
📍 Mono