Build scalable AI Agent deployments at Gorgias with forward deployed engineering, technical consulting, and professional services leadership. The team serves complex enterprise merchants.

As Head of Technical Solutions, you will lead the teams deploying Gorgias’s AI Agent after enterprise deals close. You will define standard offers, guide custom integrations, and connect delivery to revenue, retention, automation, and margin. You will also lead pre-sales Solutions Engineering.

Key Responsibilities

Define packaged Forward Deployed Engineering engagements

Lead custom actions, order, warehouse, and ERP integrations

Own pre-sales to post-sales technical handoffs

Balance deployments against re-optimization and churn risk

Turn custom builds into templates, playbooks, and product updates

Requirements

Experience productizing reactive technical delivery teams

Professional services P&L;, pricing, and packaging experience

Experience shipping AI agents into production

Ability to write and review Python or JavaScript and TypeScript

Experience with REST APIs, webhooks, and SQL

Lead Gorgias AI Agent delivery with deployment strategy, custom integrations, qualified services discipline, and measurable merchant outcomes.

📌 Head of AI Deployment and Services (Winnipeg)
🏢 Gorgias
📍 Winnipeg