Build scalable AI Agent deployments at Gorgias with forward deployed engineering, technical consulting, and professional services leadership. The team serves complex enterprise merchants.As Head of Technical Solutions, you will lead the teams deploying Gorgias’s AI Agent after enterprise deals close. You will define standard offers, guide custom integrations, and connect delivery to revenue, retention, automation, and margin.

You will also lead pre-sales Solutions Engineering.Key Responsibilities:

Define packaged Forward Deployed Engineering engagementsLead custom actions, order, warehouse, and ERP integrationsOwn pre-sales to post-sales technical handoffsBalance deployments against re-optimization and churn riskTurn custom builds into templates, playbooks, and product updatesRequirements:

Experience productizing reactive technical delivery teamsProfessional services P&L;, pricing, and packaging experienceExperience shipping AI agents into productionAbility to write and review Python or JavaScript and TypeScriptExperience with REST APIs, webhooks, and SQLLead Gorgias AI Agent delivery with deployment strategy, custom integrations, skilled services discipline, and measurable merchant outcomes.

📌 Head Of Ai Deployment And Services (Winnipeg)
🏢 Gorgias
📍 Winnipeg