Director of Operations This pivotal leadership role requires a dynamic individual capable of driving process improvements, fostering business development, and ensuring operational excellence. Proudly affiliated with Preferred Hotels & Resorts, we are a full-service hotel located on Victoria’s beautiful inner harbour in the heart of the tourism zone. Our independent hotel is home to the stunning Victoria Athletic Club and the gorgeous Fathom Restaurant and Lounge.

A&G; / Administration Work Areas :Operational Departments of hotel: Food & Beverage Division, Rooms Division (excluding Revenue/Reservations), Maintenance & Engineering, Victoria Athletic Club PurposeThe Director of Operations serves as the General Manager's strategic partner and is responsible for the day-to-day leadership, coordination, and performance of all hotel operations. This role provides direct oversight of Food & Beverage, Rooms, Housekeeping, Engineering/POMEC, Recreation, and associated operating departments to ensure exceptional guest experiences, strong financial performance, operational excellence, and a highly engaged workforce. The Director of Operations is expected to be a highly visible leader who drives a culture of service excellence, accountability, collaboration, and continuous improvement.

Particular emphasis is placed on Food & Beverage leadership, revenue growth, guest satisfaction, product quality, and operational efficiency across all areas of the hotel. The Director of Operations assumes overall operational responsibility in the absence of the General Manager and actively supports the execution of the hotel's strategic, financial, and capital objectives. Lead the daily operation of all hotel departments to ensure exceptional guest service, product quality, and operational consistency.

Provide strategic and operational leadership to Food & Beverage outlets, banquets, catering, culinary, rooms operations, housekeeping, engineering, recreation, and guest services. Partner closely with department leaders to establish and execute departmental goals, initiatives, and business plans. Actively monitor guest satisfaction metrics, online reputation scores, guest feedback, and service recovery efforts.

Drive continuous improvement initiatives that enhance the guest experience while improving operational efficiency.



Oversee duty management functions and ensure appropriate leadership coverage throughout the hotel. Maintain a highly visible presence throughout the property and foster strong relationships with guests, team members, ownership representatives, and community partners.

Food & Beverage Leadership Provide strategic oversight and leadership for all Food & Beverage operations, including restaurant, lounge, catering, banquet operations, and culinary services. Partner with the Executive Chef and Food & Beverage leadership team to enhance outlet performance, guest satisfaction, menu innovation, and profitability. Support the ongoing evolution of restaurant concepts, programming, promotions, beverage offerings, and special events.

Ensure exceptional food quality, service standards, cleanliness, presentation, and operational execution across all venues. Monitor outlet performance through revenue, labour, cost-of-sales, profitability, guest feedback, and operational metrics. Identify opportunities to increase capture rates, average checks, banquet revenues, and overall Food & Beverage contribution.

Financial Management

Participate in the development and execution of annual operating budgets, forecasts, business plans, and strategic initiatives. Drive departmental accountability for revenues, profitability, labour productivity, and expense management. Monitor departmental financial performance and ensure corrective action plans are implemented when required.

Assist with the preparation, leads the execution, and monitoring of annual capital expenditures and asset-management plans. Lead, coach, mentor, and develop operational department leaders to maximize individual and team performance. Support recruitment, succession planning, talent development, and workforce planning initiatives.

Ensure managers effectively address employee relations matters, performance management, recognition, and development opportunities. Champion employee engagement surveys,



action plans, and ongoing culture-building efforts.

Property

Management & Capital Projects Partner with the Maintenance Manager to maintain the physical asset in a protected, attractive, and well-maintained condition. Support long-term asset preservation and lifecycle planning initiatives. Lead or support renovation, capital, and property-improvement projects while minimizing disruption to hotel operations.

Monitor preventative maintenance programs and facility-improvement initiatives. Health, Safety & Risk Management Ensure compliance with all applicable health, safety, security, food safety, employment, and regulatory requirements. Promote a culture of workplace safety and operational risk awareness.

Participate in emergency preparedness planning and incident-response activities. Support departmental compliance with WorkSafeBC, Food Safe, licensing, environmental, and occupational health requirements. Support ownership objectives through strong operational execution and sustainable financial performance.

Minimum 7-10 years of progressive hotel leadership experience, including significant responsibility for Food & Beverage operations. Proven success leading multiple hotel departments within a full-service upscale or luxury hotel, resort, or complex hospitality workplace, ideally in a corporate hotel environment.

Strong

Food & Beverage leadership background required, including experience overseeing restaurants, bars, banquets, catering, and culinary operations. Demonstrated understanding of Rooms Division operations, housekeeping, engineering/POMEC, and recreational facilities.

Experience managing large teams through department leaders in a multi-outlet environment. Strong financial acumen with demonstrated success managing budgets, forecasting, labour productivity, and profitability.

Experience leading capital projects, renovations, and asset-management initiatives is considered an asset. Exceptional leadership, communication, coaching, and relationship-building skills. Proven ability to manage change, drive accountability, and build high-performing teams. Post-secondary education in Hospitality Management, Business Administration, or a related discipline is preferred. Food Safe certification is considered an asset. #

📌 Head of Business to Business Operations (Winnipeg)
🏢 Hotel Grand Pacific
📍 Winnipeg