Lead service operations, logistics, and support performance through strategic execution, workflow oversight, and process improvement for a home goods client.

Keller Executive Search is recruiting a Head of Operations for a client in home goods and appliance services. This senior leadership role oversees repair, warranty, customer support, inventory, supplier relationships, and service quality reporting. The leader partners with executives on growth and budgeting plans while strengthening management capability.

Key Responsibilities

Own operational strategy across service and logistics teams

Oversee repair, warranty, and customer support workflows

Manage parts inventory and supplier relationships

Set service quality and turnaround time reporting

Build and mentor the management team

Requirements

Bachelor's degree in business, operations, or engineering

Eight or more years of operations experience

Senior leadership experience in operations

Understanding of service operations and inventory management

Robust financial, analytical, leadership, and communication skills

Apply operational leadership, service expertise, and analytical strength to improve performance across appliance services and logistics.

📌 Head of Service Operations (Mary's Harbour)
🏢 Keller Executive Search
📍 Mary's Harbour