Explore emerging healthcare channels, from online pharmacies to telehealth and virtual care, using innovation leadership and market insights. This flexible Burlington role requires monthly office attendance.

The Manager, Consumer Experience identifies compliant opportunities across digital healthcare platforms and evolving Canadian consumer behaviours. The position develops business cases, pilot recommendations, measurement frameworks, and test-and-learn initiatives. It partners with the Senior Manager, Patient Experience and cross-functional stakeholders to advance scalable approaches.

Key Responsibilities

Scan Canadian markets for emerging channels, models, and behaviours

Assess online pharmacy and healthcare platform opportunities

Develop business cases, pilot recommendations, and measurement frameworks





Lead compliant test-and-learn initiatives with selected partners

Advance innovative approaches through the Innovation Governance Board

Requirements

Experience identifying, assessing, and activating current consumer channels

Knowledge of online pharmacy, telehealth, virtual care, or digital health models

Experience developing innovation business cases and scalable marketing approaches

Working knowledge of Canadian pharmaceutical regulatory requirements preferred

Ability to manage cross-functional governance, stakeholders, and multiple priorities

Shape compliant consumer discovery, education, engagement, and connection to care through emerging healthcare platform marketing models.

📌 Healthcare Channel Innovation Manager (Winnipeg)
🏢 Boehringer Ingelheim
📍 Winnipeg