Explore emerging healthcare channels, from online pharmacies to telehealth and virtual care, using innovation leadership and market insights. This flexible Burlington role requires monthly office attendance.The Manager, Consumer Experience identifies compliant opportunities across digital healthcare platforms and evolving Canadian consumer behaviours. The position develops business cases, pilot recommendations, measurement frameworks, and test-and-learn initiatives.

It partners with the Senior Manager, Patient Experience and cross-functional stakeholders to advance scalable approaches.Key Responsibilities:

Scan Canadian markets for emerging channels, models, and behavioursAssess online pharmacy and healthcare platform opportunitiesDevelop business cases, pilot recommendations,



and measurement frameworksLead compliant test-and-learn initiatives with selected partnersAdvance innovative approaches through the Innovation Governance BoardRequirements:

Experience identifying, assessing, and activating current consumer channelsKnowledge of online pharmacy, telehealth, virtual care, or digital health modelsExperience developing innovation business cases and scalable marketing approachesWorking knowledge of Canadian pharmaceutical regulatory requirements preferredAbility to manage cross-functional governance, stakeholders, and multiple prioritiesShape compliant consumer discovery, education, engagement, and connection to care through emerging healthcare platform marketing models.

📌 Healthcare Channel Innovation Manager (Winnipeg)
🏢 Boehringer Ingelheim
📍 Winnipeg