Job Summary The Hotel Front Desk Agent/Night Audit supports a smooth, welcoming guest experience while completing accurate overnight front desk and audit tasks. This role combines attentive guest services, clear communication, and dependable recordkeeping to help the hotel operate seamlessly across shifts.

Responsibilities

- Welcome guests, assist with check-in and check-out, answer questions, and provide courteous hospitality throughout each interaction.
- Handle incoming calls with professional phone etiquette, using multi-line phone systems to direct inquiries and share information.
- Review and reconcile daily transactions, prepare night audit records, and communicate relevant updates to colleagues.
- Respond to guest requests, document concerns accurately, and coordinate follow-up with the appropriate team.




- Your impact: Accurate overnight records and thoughtful service help colleagues begin their shifts prepared and guests feel supported.

Skills Required: Clear communication, customer service, qualified phone etiquette, accurate recordkeeping, and confidence using front desk systems are practical capabilities for this role. Preferred: Hotel experience, guest services or hospitality experience, familiarity with multi-line phone systems, and bilingual or multilingual communication skills can help you serve a wider range of guests.

Pay: $19.05-$20.55 per hour

Work Location: In person

📌 Hotel Front Desk Agent/Night Audit (London)
🏢 Holiday Inn & Suites/Candlewood Suites London
📍 London