Overview

As a Hotel Front Desk Clerk, you’ll welcome guests, support a smooth check-in and check-out experience, and help make each stay comfortable. You’ll serve as a helpful point of contact, sharing clear information and coordinating with colleagues to address guest needs.

Responsibilities

- Welcome guests, confirm reservation details, and assist with check-in, check-out, and front desk inquiries.
- Answer calls demonstrate professional phone etiquette, and direct requests to the right team.
- Provide attentive customer service and guest services, respond to questions, and help resolve concerns with courtesy.
- Coordinate with hotel colleagues to share relevant updates and support a welcoming, organized front desk.

Qualifications Required: Clear communication, courteous phone etiquette, customer service skills,



and the ability to manage guest requests accurately while supporting front desk operations. Preferred: Hotel experience, and a background in hospitality or guest services. Bilingual or multilingual abilities are valued for welcoming and assisting guests from diverse backgrounds.

Your impact: Thoughtful, timely assistance helps guests feel welcome and enables colleagues to respond consistently.

Pay: $20.00-$21.50 per hour

Expected hours: 30.0 – 40.0 per week

Benefits

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Versatile schedule
- Life insurance
- On-site parking
- Vision care

Experience:
- hotel front desk: 1 year (preferred)

Work Location: In person

📌 Hotel Front Desk Clerk (Canmore)
🏢 BLACKSTONE MOUNTAIN LODGE
📍 Canmore