About the Role

CME is seeking a motivated, customer-focused Inside Sales Consultant to join our team at our Royal City Centre location.

This role is ideal for someone who enjoys building relationships, identifying customer needs, driving sales, and helping individuals find mobility and accessibility solutions that support their independence and quality of life.

The successful candidate will play an important role in:

- Driving sales growth
- Coordinating service appointments and equipment deliveries
- Maintaining showroom standards
- Building strong relationships with clients, caregivers, occupational therapists (OTs), healthcare professionals, and community partners

Previous experience with mobility and accessibility equipment would be a great asset.

Key Responsibilities

- Sales & Business Growth:
- Drive inside sales through customer inquiries, outbound outreach, lead generation, quotation follow-up, and proactive sales activities.
- Identify customer needs and recommend appropriate mobility, accessibility, and home safety products.
- Prepare quotations, proposals, and product recommendations, following up on opportunities to improve sales conversion and achieve established targets.
- Identify cross-selling, upselling, and promotional opportunities to increase sales and enhance the customer experience.
- Relationship Building & Outreach:
- Build strong relationships with clients, caregivers, OTs, physiotherapists, healthcare professionals, and referral partners.
- Conduct product demonstrations and presentations for customers and healthcare professionals, clearly explaining product features, benefits, and applications.
- Service Scheduling & Delivery Logistics:
- Schedule and book client service appointments, equipment repairs, assessments, installations,



and maintenance visits, coordinating with technicians and internal service teams.
- Schedule and coordinate equipment deliveries, installations, rentals, and pickups, ensuring appointments are confirmed with clients and communicated to internal teams.
- Monitor service bookings, delivery schedules, outstanding orders, and customer commitments, proactively communicating updates and addressing scheduling conflicts or delays.
- Operations, Showroom & System Management:
- Use CRM systems and digital tools to manage leads, track sales opportunities, document customer interactions, schedule follow-ups, and maintain accurate records.
- Maintain professional showroom presentation and merchandising standards, ensuring products are properly displayed, priced, labelled, and ready for customer demonstrations.
- Maintain current product knowledge and participate in ongoing training to stay informed about equipment features and industry developments.
- Collaborate with branch management, outside sales representatives, technicians, logistics, inventory, and operations teams to support productive service delivery.
- Take ownership of customer inquiries and concerns, ensuring timely communication and a positive customer experience.

Qualifications and Experience
- Previous experience in inside sales, retail sales, consultative selling, or a customer-facing sales environment.




- Previous experience with or knowledge of mobility products, assistive equipment, and home accessibility solutions is a strong advantage.
- Strong communication, relationship-building, presentation, and customer service skills.
- Experience using CRM systems, scheduling tools, and standard computer applications to manage sales pipelines, customer relationships, service bookings, and deliveries.
- Strong organizational skills, attention to detail, and the ability to manage competing priorities in a fast-paced environment.
- A proactive, sales-driven mindset with a demonstrated commitment to achieving targets and following through on opportunities.
- Ability to work collaboratively while taking ownership of individual responsibilities.
- A genuine interest in helping people find solutions that support mobility, accessibility, safety, and independence.

What We’re Looking For We are looking for someone who combines a sales-driven mindset with strong organizational skills and a genuine passion for customer service. The ideal candidate is comfortable:
- Building relationships and presenting products
- Managing service and delivery schedules
- Ensuring customers receive timely, dependable support from their initial inquiry through to product delivery and ongoing service

Performance Expectations Success in this role will be measured through:
- Sales performance and lead/quotation conversion
- CRM accuracy and record-keeping
- Customer relationship development
- Timely and accurate service bookings and deliveries
- Showroom merchandising standards
- Overall customer satisfaction

Pay: $50,000.00-$58,000.00 per year

Benefits

- Extended health care

Work Location: In person

📌 Inside Equipment Sales Consultant (New Westminster)
🏢 Canadian Medical Equipment and Rehab Supplies
📍 New Westminster