ABOUT US

We are a fast- growing food manufacturing company currently establishing a recent production facility in the Calgary area.

The company is backed by an experienced leadership team with a strong track record in the industry, focusing on high-quality food production and scalable operations in the North American market.

As the business continues to expand, they are building out their core team and looking for detail-oriented professionals to support day-to-day operations.

POSITION SUMMARY The IT Engineer is responsible for maintaining and securing the company's IT infrastructure, hardware, software applications, user access controls, and manufacturing-related IT systems.

This role ensures the reliability, security, and availability of IT systems supporting daily business operations and manufacturing activities. The position works closely with cross-functional teams to troubleshoot technical issues, maintain appropriate security controls, improve system efficiency, and support the integration of business systems with manufacturing operations.

The IT Engineer is responsible for day-to-day IT administration and technical implementation, while collaborating with management, system owners, and external service providers on approvals, specialized cybersecurity matters, and advanced industrial automation requirements. Contractor coordination, equipment commissioning and ongoing maintenance as required.

KEY RESPONSIBILITIES

A. Network Security and Cybersecurity

- Maintain network security controls, including firewalls, endpoint protection, antivirus software, secure remote access, and security updates.
- Monitor security alerts, investigate suspicious activities, and coordinate responses to cybersecurity incidents.
- Implement security patches, access controls, data protection measures, and approved cybersecurity procedures.
- Maintain regular data backups and support disaster recovery and business continuity planning.
- Provide basic cybersecurity awareness guidance to employees.
- Coordinate with external cybersecurity specialists or service providers when incidents or technical requirements exceed internal capabilities.
- Escalate significant security incidents and risks to management promptly.

B. IT Hardware Maintenance and Technical Support

- Install, configure, maintain,



and troubleshoot computers, laptops, printers, servers, network devices, and other IT equipment.
- Maintain an accurate inventory of IT hardware, software licenses, and IT assets.
- Provide technical support to employees and resolve hardware, software, connectivity, and network issues.
- Coordinate equipment repairs, replacements, warranties, and external technical support.
- Ensure IT equipment is properly maintained, securely configured, and appropriately decommissioned.

C. IT Infrastructure and Systems Administration

- Administer and maintain the company's IT infrastructure, including networks, servers, user devices, cloud services, and identity management systems.
- Manage user accounts, email services, directory services, and endpoint configurations.
- Monitor system performance, availability, and network reliability.
- Maintain IT documentation, system configurations, troubleshooting procedures, and technical records.
- Support system upgrades, migrations, implementations, and infrastructure improvements.
- Coordinate with external IT service providers to resolve complex technical issues.

D. Software Configuration and User Access Management

- Install, configure, maintain, and troubleshoot business software and applications.
- Configure user accounts, roles, permissions, and access rights according to approved business requirements.
- Apply the principles of least privilege and separation of duties when assigning access permissions.
- Support the configuration of business systems used by HR, Finance, Sales, Supply Chain, Production, and Quality Assurance.
- Conduct periodic access reviews and promptly update or revoke access when employees change roles or leave the company.
- Maintain software license records, configuration documentation, and change logs.
- Support ERP, HRIS, payroll, inventory management, production scheduling, and other business system implementations and integrations,



as applicable.

Access Governance: The IT Engineer is responsible for technical implementation and administration of access permissions. Business managers or designated system owners are responsible for approving access based on business needs. Privileged access and sensitive permissions must follow the company's approval and documentation procedures. E. Manufacturing IT and Smart Manufacturing Support

- Maintain and support manufacturing-related IT systems, production software, data collection systems, inventory systems, and interfaces between business applications and production equipment.
- Troubleshoot IT issues affecting production operations and coordinate timely resolution to minimize downtime.
- Collaborate with Production, Engineering, Quality Assurance, and Supply Chain teams to improve system reliability and operational efficiency.
- Support production data collection, reporting, and integration with relevant business systems.
- Coordinate with equipment vendors, automation specialists, and external service providers on issues involving PLCs, industrial control systems, or specialized manufacturing equipment.
- Maintain appropriate backup, access control, documentation, and security measures for manufacturing-related IT systems.
- Support smart manufacturing initiatives and continuous improvement projects within the scope of IT infrastructure and application integration.

F. IT Governance and Continuous Improvement

- Maintain IT policies, standard operating procedures, technical documentation, and asset records.
- Support IT procedures covering acceptable use, information security, backup, access management, and asset lifecycle management.
- Identify opportunities to improve IT service quality, system reliability, and operational efficiency.
- Assist with IT audits, system implementations, vendor coordination, and compliance activities.
- Perform other related duties as assigned by management.

LOCATION: Cross Iron Dr, Calgary. Public transit is limited in the area, and you may need your own vehicle for daily commuting.

Pay: $55,000.00-$75,000.00 per year

Experience

- production management: 3 years (preferred)

Language:
- Mandarin (required)

Work Location: In person

📌 IT Engineer (Calgary)
🏢 AuthenBalance
📍 Calgary