About FacilityOSFacilityOS is a fast-growing company redefining how facilities operate - bringing safety, security, and daily operations into one unified platform used by organizations around the world. As we continue to scale globally, we're building a team of driven, curious people who want to make an impact. Our team comes together in-office twice a week to connect, collaborate, and build momentum.

About the RoleWe are a leading technology company with a robust focus on security, operational efficiency, and the thoughtful use of technology to support our employees and business. The IT Manager will lead an existing IT team and own the secure, reliable, and cost-effective delivery of internal technology services. This is a hands-on leadership role covering employee support, onboarding and offboarding, identity and access, endpoints, business applications, SaaS governance, and vendor management.

Our environment is built primarily around the Microsoft 365 ecosystem. AI is an important part of the role from an IT management perspective, with responsibility for approved platforms, access, security, cost, and IT automation. The role is a full-time, permanent, on-site position based in Toronto and reports to the VP, Information Security and Privacy.

Your Translate business priorities into an IT roadmap, operating plans, policies, budgets, and service improvements. Lead and develop the existing IT team, set priorities, and manage contractors, service providers, and technology vendors. Own employee technology support and IT service management, including the support queue, service levels, escalations, major incidents, knowledge, and service reporting.





Oversee the Microsoft 365 ecosystem, including Entra ID, Intune, Defender, Exchange Online, Teams, and SharePoint. Maintain secure, lean, and scalable IT operations, including integrations, reliability, backup and recovery, and continual improvement.

Support Information

Security with the implementation of IT controls, audit evidence, testing, and remediation activities related to IT operations. AI Platforms and Access Administer approved AI platforms from an IT perspective, including licensing, access, configuration, integrations, security, privacy, vendor management, usage, and cost. Identify and implement AI-enabled automation within IT, including opportunities in support, request fulfillment, onboarding and offboarding, access management, knowledge, asset management, and compliance reporting.

Manage user access to Microsoft Fabric through Entra ID and SSO and provide related IT infrastructure support. Bachelor's degree in a relevant field or equivalent practical experience. Eight or more years of progressive IT experience, including at least three years leading an IT team.

Demonstrated experience operating and improving employee technology support and ITIL-aligned service management in a hands-on environment. Strong experience with Microsoft 365,



Entra ID, Intune, Defender, identity and access management, SSO, endpoint management, security, and cloud operations.

Experience managing SaaS tooling, hardware, vendors, budgets, licensing, projects, and service performance.

Experience implementing IT controls and supporting audits in partnership with Information Security in environments subject to SOC 2, ISO 27001, ISO 27701, HIPAA, or comparable requirements.

Experience evaluating, administering, or implementing enterprise AI tools, AI-enabled SaaS capabilities, or workflow automation in a secure business environment.

Relevant

Microsoft, ITIL, or security certifications are assets. Comprehensive health coverage We are an equal opportunity employer that value diversity at our company and encourage all candidates to apply. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. FacilityOS will accommodate individuals with disabilities through each stage of the recruitment and selection process.

Background and Reference ChecksAny offer of employment may be conditional upon full background checks including a criminal record check, a credit check and employment and educational verifications. We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications. These tools assist the recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us or click here.

📌 It Operations Manager, Ai & Automation (Winnipeg)
🏢 FacilityOS
📍 Winnipeg