Overview

COSCO SHIPPING Lines (Canada) Inc. is a leading global ocean carrier with a rich history in the Canadian market. We are seeking hands-on, a proactive and qualified IT Support Analyst to provide excellent technical support to staff by assisting with diagnosing and resolving routine technical issues in Vancouver office located at Suite 1805 – 1055 Dunsmuir Street, Vancouver, BC.

This is a full-time position based on 37.5 hours per week reporting to the General Manger of the General Management Department.

Duties

IT Support

- Provide first-level technical support for hardware, software, network, and system issues
- Respond to helpdesk tickets, troubleshoot problems, and resolve user issues promptly
- Support onboarding and offboarding activities, including account setup and device configuration
- Assist users with Microsoft 365, email, VPN, photocopiers, printers, and collaboration tools

Endpoint Management

- Configure, deploy, maintain, and monitor desktops, laptops, and mobile devices
- Manage endpoint security, software updates, and patch management
- Support device imaging, provisioning, and compliance standards

Education Requirement

- Associate or bachelor’s degree in information technology, Computer Science, Information Systems, or a related field experience preferred.
- Equivalent combination of technical education, certifications, and relevant work experience may be considered.
- Ongoing professional development and knowledge of current IT support technologies, cybersecurity practices, and endpoint management solutions are desirable.

Skills

- 1-3 years of experience in IT Helpdesk,



Desktop Support, or Technical Support roles within a corporate environment.
- Proven experience providing 1st and 2nd level technical support for end users across multiple locations.
- Hands-on experience troubleshooting and repairing desktop and laptop hardware, including component replacement and system upgrades.
- Experience supporting Microsoft Windows operating systems, Microsoft Office applications, and standard business software.
- Experience with desktop imaging, deployment, and endpoint management tools.
- Basic knowledge of network connectivity, TCP/IP, and VPN technologies.
- Experience administering and troubleshooting network and local printers in an enterprise environment.
- Experience working with ticketing systems and documenting incidents, resolutions, and technical procedures.
- Ability to support infrastructure-related tasks and assist with IT projects, deployments, and migrations.
- Solid customer service, communication, and problem-solving skills with the ability to work independently and within a team environment.
- Experience supporting shipping, logistics, transportation, or multinational corporate environments is a plus.

If you are interested in this position, please forward your resume along with a cover letter.

We encourage applications from all qualified individuals, including those with disabilities. We will provide reasonable accommodation to any applicant upon request.

We thank all applicants for their interest, but only those selected for interview will be contacted.

Pay: From $46,000.00 per year

Work Location: In person

📌 IT Support and Analyst (Vancouver)
🏢 COSCO SHIPPING Lines (Canada
📍 Vancouver