About Shopverse

Hello! We are a local Canadian company focused on bringing together the things people love to collect and enjoy– from trading cards and video games to toys, collectibles, comics, and entertainment products, live-streaming and much more! We have both an online presence, retail, and HQ location in Edmonton, and we work with a wide range of well-known brands (Bandai, Pokemon, Nintendo, Hasbro, Mattel) and specialty products.

If you love technology and all the things we just mentioned - then we want you!

Overview The ideal candidate will be technology-curious & proactive with a hands-on attitude. The role is an entry level position, acting as a first line response to our internal users and partners located at our Edmonton retail, warehouses and associated facilities. Daily duties include monitoring our support queue & chat, managing software licenses, updating software, and being a tech-guide for our onsite and remote team members.

Why join the IT team? Because our benefits go beyond health and dental. There is prospect to use our time to dive deeper or find new tech interests with online labs, courses, and more - we’re growing and so should you! Did we forget to mention you get access to conventions, movies, events, food & merch throughout the year? Join our team & have a great time doing what you’re passionate about!

Check out our website: https://shopverse.com

Duties & Responsibilities (including but are not limited to):

- Answer user inquiries regarding computer software or hardware.
- Troubleshoot issues in person and remotely using company-provided tools
- Assist with IT onboarding and training for new team members




- Help team members follow IT policies and procedures
- Assist with server-deployments and field-equiment changes.
- Assist with network configuration and cabling.
- Deliver and set up equipment, connect cables, configure printers and install software
- Document incidents, interactions and fixes in our service management system
- Escalate issues as needed.
- Help create and run cybersecurity awareness and other training campaigns
- Create and maintain knowledge base articles for recurring issues and standard operating procedures
- Provide basic technical guidance to stakeholders when requested
- Clean and maintain IT equipment as needed.
- Follow all company policies and safety procedures.
- Perform other duties as assigned.

Qualifications:

- Diploma or certificate in IT, Computer Science, Information Systems or a related field
- Working knowledge of Windows and/or macOS desktops
- Working knowledge of Microsoft Office or Google Workspace
- Fluent in written and spoken English
- Able to listen actively, multitask and solve problems in a fast-paced environment
- Comfortable providing one-on-one support
- Comfortable presenting to groups
- Comfortable working in both office and warehouse environments

Requirements:





- Available for occasional weekend or after-hours work as business needs require
- Legally authorized to work in Edmonton, Alberta, Canada
- Able to pass a criminal background check
- Able to travel to our retail and partner locations in Edmonton as needed
- Able to lift up to 25 lb (11 kg), e.g. tools and computer equipment
- Able to climb ladders to reach IT equipment
- Able to bend, squat, walk, stand, sit, reach, and repeatedly grasp and handle objects of various sizes
- Class 5 driver's license

Assets: (Nice to haves)

- 1 years of experience in a technical or related field
- Certifications: CompTIA A or Network , ISC2 CC, Microsoft Azure, AWS or Google Workspace
- Experience with the following softwares and tools: ITSM software, Knowledge base tools, Cloud platforms, On-premises virtualization, Linux, Networking fundamentals, Low-voltage cabling, fibre optics, cable fault diagnosis and equipment racking, MDM and VoIP administration. PowerShell, Bash or Python scripting, GitHub repositories, Live-streaming equipment (cameras, lighting, etc.)

Pay: From $55,000.00 per year

Benefits

- Company events
- Dental care
- Discounted or free food
- On-site parking
- Store discount
- Vision care

Application question(s):
- Are you legally authorized to work in Alberta, Canada?
- Would you have occasional availability to work weekends or outside regular business hours?
- Do you have a valid Class 5 driver's license?
- Are you able to lift up to 25 lb (11 kg) and climb ladders?
- How many years of experience do you have in a technical, IT role or a related field?

Work Location: In person

📌 Junior IT Support Technician (Edmonton)
🏢 Shopville
📍 Edmonton