Personal & Commercial BankingPay Details $Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

The Relationship

Manager is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. This role is accountable for building new relationships and deepening existing customer relationships for both credit and non-credit products/services.

The Relationship

Manager will develop a shadow portfolio of target businesses commensurate with the market and their existing portfolio. CUSTOMER Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve the customer experienceLead all aspects of relationship management for an assigned portfolioAct as a confident business banker expected to meet the needs of customers by providing creative products/solutionsActively use sales platforms to build a robust understanding of our customers/target needs, industries, and marketsUnderstand customer's operating environment, structure unique financing, cash management and overall business needs to add value to the customerPossess and constantly build deep expert knowledge of the market, customers, and broader economic factorsDevelop and maintain centre of influence strategies and relationshipsIdentify customer/prospect referral opportunities to internal Bank partners that meet customer needsEnhance TDBG brand by participating in networking eventsSHAREHOLDER Develop / implement sales strategies to proactively attract, acquire and retain customers / business development opportunities and referrals, to increase profitability and enable business growth, in line with risk profile of the customerBuild new relationships and deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM).Promote and offer full suite of products, sales, services and banking capabilitiesMeet or exceed business targetsNegotiate to maximize profitability of relationships with existing customers based on the customer risk profile.Contribute to credit applications with a high quality of risk assessment, credit structure, due diligence, and credit presentationOversee the management of accounts to ensure they are appropriately monitored and remain within guidelines and assigned limits.Understand the market and the industries within the portfolio to ensure value added service is provided to clients while mitigating risk to the BankActively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referralsProtect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessaryEnsure compliance with regulatory and operational risk requirementsAssume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of ConductDevelop a productive relationship with external partners as means to identify new business opportunitiesEMPLOYEE / TEAM Participate fully as a member of the team,



support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issuesProvide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unitKeep current on emerging trends/ developments and grow knowledge of the business, related tools and techniquesParticipate in personal performance management and development activities, including cross training within own teamKeep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activitiesProvide mentorship by sharing knowledge and experiences and leveraging best practicesLead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.Contribute to a fair, positive and equitable environment that supports a diverse workforceAct as a brand ambassador for your business area/function and the bank, both internally and/or externallyBREADTH & DEPTH Expert level professional role primarily accountable for origination of new customer business and relationship management for the Commercial Business segmentManages a portfolio in line with the business sales model characterized by moderate to high cash management, deposit and credit complexity requirementsInterpret and analyze customer financial statements with deep expert level credit acumenIdentifies referral opportunities across business lines and segmentsAnticipates, identifies and interprets market trends, and applies this knowledge to serve the needs of the customersSolves problems of moderate to high complexity and recommend new product and service solutionsPossesses an expert level knowledge of products, sales, services, credit management practices and processes, methods and operating standards to drive business performanceWorks autonomously as the 'lead' and coaches and guides members within area of expertiseExecutes and may support others in complex account management processes - structures customized solutions and adviceGuides and influences customers and stakeholders; converts information tocompelling business context and advice at increasingly senior levelsCompiles and interprets market intelligence that helps senior management with strategic direction for the business unitGenerally, reports to the Senior Manager Commercial SalesEXPERIENCE &

EDUCATION Undergraduate/Graduate degree and/or 7+ years of relevant experienceWho We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Together, we are reimagining what banking can be for our clients,



colleagues and communities.Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Total

Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Here at TD, we hire and develop the best.Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.We do our best to communicate outcomes to all applicants by email or phone call.Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.Language Requirement (Quebec only) At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.Our Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an workplace where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.

We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.Helping to Make an Impact in Communities – TD Ready Commitment TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

📌 Labour Relations Manager - Remote (Winnipeg)
🏢 The Toronto-Dominion Bank (Canada)
📍 Winnipeg