Lead Pharmacy Assistant – Full Time iCare Pharmacy iCare Pharmacy is seeking an experienced, dependable, and organized Full-Time Lead Pharmacy Assistant to take on a key operational role within our pharmacy.

This position is ideal for an experienced pharmacy assistant who is comfortable working independently, managing multiple responsibilities, and helping coordinate day-to-day pharmacy workflow.

Responsibilities

- Communicate with patients regarding prescription pickup, delivery scheduling, refill coordination, and prescription readiness
- Receive and prepare prescription orders
- Assist with prescription data entry and processing
- Process, prepare, and schedule blister/compliance packs
- Coordinate medication changes and outstanding prescriptions for blister-pack patients
- Order medications and pharmacy supplies from wholesalers
- Receive and organize incoming inventory
- Monitor stock levels, backorders, shortages, and special orders
- Assist with inventory and expiry management
- Troubleshoot third-party billing and insurance claim issues
- Communicate with insurance providers when required
- Support and train other pharmacy assistants
- Help coordinate daily pharmacy assistant workflow
- Assist with pharmacy organization, problem-solving, and workflow improvement
- Escalate clinical or prescribing concerns to the pharmacist when appropriate

Qualifications
- Previous community pharmacy assistant experience preferred
- Strong prescription-processing and data-entry skills
- Experience with blister/compliance packaging
- Experience with third-party billing and insurance troubleshooting
- Experience with medication ordering and inventory management




- Strong organizational and time-management skills
- Excellent communication and interpersonal skills
- Reliable, professional, and detail-oriented
- Able to work independently and take initiative
- Comfortable taking ownership of assigned responsibilities
- Senior or lead pharmacy assistant experience is an asset
- Experience with Kroll pharmacy software is an asset
- Spoken Cantonese, Vietnamese, or both is considered a major asset due to the patient population we serve

Compensation iCare Pharmacy uses a competency-based wage structure:
- Level 1 – Pharmacy Assistant: $22.00/hour
- Level 2 – Experienced Assistant: $24.50/hour
- Level 3 – Senior Assistant: $26.50/hour
- Level 4 – Lead Assistant: $28.50/hour
- Level 5 – Senior Lead / Operations Assistant: $30.00/hour

The successful candidate will complete an initial probationary period during which competency, independence, workflow knowledge, reliability, communication, and problem-solving ability will be assessed. Final placement within the wage structure will be based on demonstrated competency and responsibilities rather than years of experience alone.

Employees may progress to higher compensation levels as they demonstrate increased skill, independence, leadership,



and operational responsibility.

Health & Wellness Allowance

Full-time employees receive an annual lump-sum Health & Wellness Allowance:

- Levels 1–3: $1,500/year
- Levels 4–5: $2,000/year

iCare Pharmacy does not currently offer a traditional employer-sponsored health and dental benefits plan.

Vacation

Vacation entitlement is based on continuous service:
- Years 1–4: 2 weeks
- Years 5–15: 3 weeks
- Years 15+: 4 weeks
- For experienced candidates, we are willing to consider matching vacation entitlement from a previous employer as part of the overall compensation package

Additional Compensation
- Annual discretionary performance bonus
- Bonus pool is based on overall business performance and dispensary growth

Ideal Candidate We are looking for someone who can become a dependable operational anchor within the pharmacy.

The ideal candidate will

- Take ownership of responsibilities
- Work independently
- Anticipate workflow needs
- Solve problems efficiently
- Communicate effectively with patients and the pharmacy team
- Support and mentor other team members
- Maintain strong organization and follow-through
- Help improve pharmacy workflow and operations
- Be comfortable working with a diverse patient population
- Ideally be able to communicate verbally in Cantonese, Vietnamese, or both

Job Type Full time

Pay

$22.00–$30.00 per hour, based on demonstrated competency and assigned level.

Pay: $22.00-$30.00 per hour

Expected hours: 40.0 per week

Benefits

- On-site parking
- Wellness program

Work Location: In person

📌 Lead Pharmacy Assistant – Full Time (Edmonton)
🏢 iCare Pharmacy
📍 Edmonton