On-site Retail Operation Part-Time Permanent Part-Time Lobby Experience Team Keyholder Our mission is to ignite wonder and empower dreams through science and nature and our purpose is Science for All. Our Science for All strategy is to revitalize Science World with a substantial capital plan to replace critical infrastructure, enhance the visitor experience and develop new content across all our channels under the themes of Regeneration of the Planet, Human Health, and Inclusion. Our plan is to ensure that people throughout British Columbia, especially under-represented communities, have access to high quality, informal STEAM learning.

Through our onsite, online and outreach programs, Science World seeks to spark curiosity and wonder in STEAM and support development of talent across communities in the province. As part of our team, you will join a diverse community that acknowledges everyone's unique talents and empowers people to do what is right for our visitors, our members, our volunteers and each other. You will have the opportunity to apply and expand your operational experience and leadership skills to ensure a smooth operation of our front of house team.

As a facility, Science World is generally open to the public seven days a week, with some extended evening hours in the summer months. Typical office hours are Monday to Friday 8:00am – 5:30pm, with front-facing and operational teams also working a variety of shifts including weekends, holidays and evenings. Hours of work and other related requirements will be scheduled according to business needs, and this may include special events on evenings, weekends and holidays.

Providing ongoing team coaching, support, motivation and day-to-day supervision Supporting the recruitment, orientation,



training and performance management of team members and volunteers Actively monitoring the team's knowledge, skills and progress, and making sure they are appropriately trained and mentored to success in person, over the phone and by email Performing daily cash reconciliation of all team members Ensuring the accurate and effective processing of all cash transactions and end of day reconciliation This may involve liaising with Sales and other internal departments to make sure communication is in place and the Lobby Experience team is aware of and prepared for daily group volumes Assisting in the planning and execution of all special membership events and promotions Performing administrative duties and upkeep of the filing system and supplies Minimum 2 years' experience in a customer service or retail role with experience in meeting and exceeding customer needs and expectations Previous sales, retail, tourism, office administration and experience in a charitable/not-for-profit organization is an asset Must have speed and accuracy in handling cash for high volume sales as well as proficient cash reconciliation experience Must be able to work a minimum of 64 hours per month, including weekends, evenings and holidays. After successfully completing probation, will be eligible to join the Voluntary RRSP/TFSA Plan and receive paid time off (sick, wellness days). Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting.

Science

World is committed to creating a diverse and inclusive environment so we strongly encourage you to apply even if you do not believe you meet every single qualification outlined, as you may have transferable skills that would be an asset to our team. All offers are subject to satisfactory completion of reference and police criminal record checks.

📌 Lobby Experience Team Keyholder (Vancouver)
🏢 Science World
📍 Vancouver