Lead memorable beauty experiences at Rennaï by combining client service, haircare expertise, and skincare knowledge in luxury retail. Shape personalized self-care moments.As Experience Manager, you will lead in-store employees across Rennaï’s Revitalize haircare and Rejuvenate skincare realms. Reporting to the Senior Manager, Sales and Services, you will elevate client journeys, plan services, and strengthen commercial performance.

The role combines leadership, coaching, brand partnerships, and performance analysis.Key Responsibilities:

Develop clienteling strategies that increase retention and lifetime valuePlan haircare and skincare consultations, rituals, and diagnosticsManage bookings, budgets, logistics, timelines, and vendor relationshipsTrain and coach teams on products,



services, selling, and clientelingAnalyze sales data, feedback, conversion, and average basket sizeRequirements:

Seven or more years in luxury retail service rolesStrong haircare or skincare expertise and client understandingExperience leading, developing, and training diverse teamsExcellent communication, organization, and project management skillsFlexibility for evenings, weekends, and holidaysBring luxury beauty leadership, service planning, and haircare and skincare expertise to Rennaï’s client-focused experiences.

📌 Luxury Beauty Experience Manager (Winnipeg)
🏢 Rennaï
📍 Winnipeg