Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection. Permanent, Full-time (70 hours bi-weekly)Classification/Salary: Management Band 4, starting at $102,737- $128,421 annuallyTeam: Quality AssuranceReports to: Director, Service Quality ImprovementLocation: Flexible within British Columbia (hybrid – 1 day per week in-office after passing a 6-month probation) We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA.

For accommodation needs, please contact [email protected] at any stage of the hiring process. About the OpportunityAs a Manager, Continuous Quality Improvement at CLBC, you will oversee a team of Quality Improvement professionals and be responsible for systemic and continuous quality improvement that enhances human service delivery across CLBC operations. This role emphasizes data-driven insights, user-centred design, and strategies to improve effectiveness and efficiency, ensuring services are both impactful and compliant with provincial legislative frameworks.

This role emphasizes data-driven insights, user-centred design, and strategies to improve effectiveness and efficiency, ensuring services are both impactful and compliant with provincial legislative frameworks. The Manager, Continuous Quality Improvement (CQI) works together with leaders, staff, community members & government bodies to ensure services meet quality standards and achieve measurable outcomes that benefit the individuals and families we serve. In this role, you will work with leaders, staff, community members and government bodies to ensure services meet quality standards and achieve measurable outcomes that benefit the individuals and families we serve.

This includes managing CLBC’s quality agenda across divisions, regions, and partners. Develops and implements Quality Improvement Plans (QIPs) supporting CLBC’s CQI Framework, integrating user-centred design and alignment with CLBC’s service delivery objectives to identify and pursue opportunities to improve service delivery models Appropriately uses a variety of quality improvement approaches (e.Consults with partners to validate the effectiveness of quality improvements,



adjusting based on feedback about service experiences and outcomes Conducts analyses to identify underlying issues and factors impacting service quality and effectiveness across CLBC, particularly in collaboration with partners (e.Manages a broad and complex CQI project portfolio with varying timelines and milestones tied to QIPs using best practice techniques Ensures quality improvement initiatives align with provincial legislative frameworks, balancing risk assessment with a focus on systemic change that improves providers’ service quality and service-users’ outcomes Leads cross-functional teams in quality improvement initiatives, promoting a cooperative approach to enhancing service quality, client satisfaction, achieving efficiency and eliminating pain points Represents CLBC in discussions with BC Corrections, mental health agencies, and other key partners to ensure cross-sector alignment in service improvement Communicates quality improvement direction and rationale to diverse audiences, including executives, front-line teams, and external sector leaders Supports the development of communication plans tied to change initiatives and ensures consistent messaging across the organization Frames complex data analysis findings into persuasive narratives that support decision-making at the senior leadership level Supervises, recruits, trains, coaches, and manages the performance of a team of analysts and research leads Offers guidance, support, and professional development opportunities Contributing to strategic direction, setting clear priorities and expectations for the CQI team A minimum of 5 to 7 years of direct experience in quality improvement, process optimization, and/or continuous improvement, preferably within community services, healthcare, or a related sector, is required A bachelor’s degree in business administration (Operations Management or Quality Management focus), Public Health (Health Systems Management), or a related field is preferred Certification in Quality Improvement (e.Lean Six Sigma, Plan-Do-Study-Act (PDSA)/Model for Improvement, or Certified Quality Manager (CQM))



is highly desirable Direct experience in quality improvement methodologies (e.Direct experience in user-centred design, market testing, and applying these methodologies to enhance service delivery is preferred Direct experience in data analytics, statistical analysis, and performance measurement and the ability to leverage insights to drive improvement are required Demonstrated experience in building and sustaining a culture of continuous quality improvement, including training and mentoring staff at all levels in CQI principles and methodologies, is preferred Experience in a public sector organization is an asset, but not required Experience in managing within a unionized work environment is an asset Demonstrated experience leading teams through complex change, including setting strategic direction, navigating ambiguity, and influencing diverse stakeholders, is preferred Experience presenting to or advising senior executives, boards, or government partners is preferred A strong understanding of quality improvement approaches such as Lean, Six Sigma, and PDSA cycles, MFI, and process mapping, with experience applying these methods to service delivery; service delivery models, systemic change principles, and the interconnectedness of quality initiatives with overall service effectiveness and efficiency; project management and change management processes to implement and sustain quality improvement initiatives effectively within a multi-partner environment Ability to lead change initiatives and build consensus across diverse teams, with a capacity to adapt improvement efforts to shifting priorities or needs while maintaining a focus on quality outcomes Excellent communication and relationship-building skills, both verbal and written, with the ability to translate data, concepts, and theory into compelling and understandable presentations Travel: Occasional overnight travel within BC. Employer-paid extended health and dental plan A BC Public Service Pension plan with employer contributions Generous vacation plus additional personal days Paid maternity/parental/adoption leave Life insurance, paid sick days, and, if needed, long-term disability Wellness supports, including an Employee and Family Assistance Program Access to government discounts on travel, cell phones, and more!

Successful applicants are subject to a Criminal Record Check We will engage in an objective analysis to determine a starting salary that is grounded in principles of equity and fairness

📌 Manager, Continuous Quality Improvement (Winnipeg)
🏢 Indigenous Perspectives Society
📍 Winnipeg