Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses.

About the Commercial Strategy Team The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies.

The Partner

Operations sub-team is the engine behind Thumbtack's partnerships business. Beyond running the day-to-day, we lead high-priority strategic initiatives and early-stage pilots that don't fit neatly into existing lanes, coordinate cross-functionally to align workflows and ownership for new capabilities, and drive the transition from pilot to scalable operations. As the Manager, Launch and Growth Operations, you will lead a portfolio of strategic programs that help grow and scale Thumbtack’s partnerships business.

Reporting to the Senior Manager of Partnership Operations, you’ll manage a globally distributed team across the U.S. and the Philippines while working across the organization to turn high-potential opportunities into durable business capabilities.Your work may include building and scaling new growth programs, developing go-to-market strategies, improving business performance and economics, strengthening partner-facing capabilities, and evolving the systems and processes that support our partnerships.



Initial priorities will include launching new partnerships, scaling Call Center, and advancing our Partner Operations foundation, but your portfolio will evolve alongside the needs of the business.This is a high-impact player-coach role for a versatile operator who can set direction, lead complex execution, and deliver measurable outcomes. Lead and own high-impact initiatives that accelerate the growth and scalability of Thumbtack’s partnerships businessBuild and scale new business capabilities : Own measurable business outcomes : Define success measures, monitor performance, identify limiting factors, and make clear recommendations that improve growth, efficiency, operational performance, and program economics.Serve as the central hub across Product, Engineering, Data Science, Marketing, Commercial Operations, Commercial Strategy, Legal, and external partners to translate strategy into coordinated executionShape strategy through analytical insight : Use data, customer and partner insights, and structured problem-solving to evaluate opportunities, make tradeoffs, and influence investment decisionsStrengthen the Partner Operations foundation : Set a explicit vision and priorities while managing and developing a team across the U.5+ years of experience in strategy and operations, business operations, program management, general management, management consulting,



or a related field2+ years of people-management experience, with a demonstrated ability to set direction, develop talent, and lead a team of operatorsExperience translating ambiguous business opportunities into clear strategies, operating plans, and measurable resultsA track record of leading complex initiatives from concept through execution, including stepping toward problems and taking accountability when results fall shortStrong business judgment and analytical rigor, with the ability to assess performance, understand economics, evaluate tradeoffs, and determine where to investClear, influential communication skills, with the ability to create a compelling vision, distill complexity, align diverse stakeholders, and influence without authorityAn owner mentality, strong learning agility, a bias for action, and a low-ego approach to leadership and collaborationExpected salary ranges In addition to our virtual-first model, we offer:Paid time offRecharge with PTO, in addition to 20 company-wide holidays each year, including a week-long end-of-year shutdown.Remote work stipend and reimbursements$1,000 USD/$1,400 CAD annual stipend for professional development, self care, office set-up and more.

We also provide cell phone and Wi‑Fi reimbursements.Support for parents and caregiversAll parents receive up to 12 weeks of paid parental leave, and birthing parents receive 8 additional weeks, for a total of 20 weeks of 100% paid parental leave (US & CAN).Family formation benefits$30,000 USD/CAD lifetime max reimbursement for family planning.Thumbtack Bucks$450 USD/CAD quarterly stipend to book a pro on Thumbtack for virtual or in-person services — anything from home care services to planning a child’s birthday party and beyond.

📌 Manager, Launch And Growth Operations Virtual, Ontario Business Development (Winnipeg)
🏢 Thumbtack
📍 Winnipeg