Reporting to the Director, Acquisitions & Integrations, the Manager, Post-Acquisition Operations, is responsible for managing the daily operational processes of acquired businesses through the post-close and integration hypercare period focusing on the HearingLife operating model. They are accountable for providing leadership, training and coaching to the acquired team to execute all company strategies effectively and be role models of our mission statement – “Helping more people hear better”. SUCCESS CRITERIATo be successful in this role, the Manager, Post-Acquisition Operations will demonstrate expertise in the following key areas: Acquisition, Integrations, and Operations Management: Successfully lead and manage the acquired clinic through the post-close and integration period with a focus on transition and adoption of HearingLife policies and procedures (25%) Build and develop a high-performing team, foster a positive and inclusive work environment, and provide ongoing coaching and mentorship to team members(40%) Client Focus: Ensure exceptional client service and satisfaction throughout the acquisition and integration process (10%) Working with the Acquisitions and Integrations Team, review information obtained through due diligence to identify operational differences to be addressed in the integration process and hyper care phase of acquisition Participate in implementation comprehensive integration plans, focusing on staffing, operations and financial transitions Drive clinic sales performance by optimizing schedules, analyzing key performance indicators (KPIs), and identifying areas for improvement Conduct regular clinic visits to provide coaching, address challenges,



and ensure operational effectiveness Develop and execute client outreach programs to increase clinic traffic and build strong relationships with affinity partners Oversee inventory management processes to maintain accurate and timely records People Management & Development Lead, mentor, and develop a high-performing team through coaching, performance reviews, and ongoing training Recruit, interview, and hire top talent to support business growth Manage employee performance, address concerns, and ensure compliance with all relevant HR policies Manage employee time cards, time off, and other ADP functions Ensure all clinics deliver exceptional customer service experiences that exceed client expectations Serve as a product ambassador, ensuring all clinic teams have the knowledge and skills to effectively communicate product information to clients Ability to Travel 20-30% depending on the needs of the business, and work within cross Canada time zones University/College Degree in a relevant field Experience working as a registered and licensed hearing healthcare dispenser In depth knowledge of mergers and acquisition processes and best practices (acquisition experience required/mandatory, project management and integration experience a strong asset) Accounting and/or bookkeeping experience including experience with Sage and/or Quickbooks a strong asset Strong analytical skills with the ability to analyze data and make informed business decisions Proficiency in Asana, Microsoft Excel, Teams, PowerPoint,



& other MS suite of applications Excellent organizational and time management skills with a focus on meeting deadlines We value the opinions of our customers and colleagues.

We promote a work environment based on inclusion, honesty, integrity and respect. We collaborate and network effectively across the whole organization. We take initiative and help each other to achieve our ambitious goals.We always look for opportunities to win the business and do our best to add value to our customers.

HearingLife Canada is an equal prospect employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Should you require an accommodation throughout the interview process please do not hesitate to reach out to a member of our Talent Acquisition team today. #About Hearing LifeHearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.Across Canada, HearingLife consists of over 300 hearing healthcare clinics and nearly 900 dedicated professionals proudly united behind one simple vision, “To help more people hear better.” HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.

📌 Manager, Post-Acquisition Operations (Winnipeg)
🏢 HearingLife Canada
📍 Winnipeg