Office Manager & Client Care Specialist

Location: Hybrid, Toronto, ON

Job Type: Full time

Salary: $55,000–$70,000 per year

About Us The Brenda Grant Team is a small, close-knit, and busy real estate team looking for a special person to join us as our next Office Manager & Client Care Specialist.

This is an important role within our team. You'll be the person helping keep everything organized and moving forward behind the scenes, while also helping ensure our clients feel supported and cared for throughout their experience with us.

We're looking for someone who genuinely enjoys being busy, loves working with people, and takes pride in keeping things organized. This role can be fast-paced and demanding, with lots of moving pieces, changing priorities, and the occasional unexpected task, so we're looking for someone who can stay calm, jump in where needed, and help bring order to the day.

Real estate experience is an asset, but it is not required. We are happy to train the right person. Someone with a background in hospitality, events, client service, administration, or another fast-paced, people-focused environment may be a wonderful fit.

More than anything, we're looking for someone with the drive, care, and team-first mindset to grow with us.

What You'll Be Doing

No two days are exactly alike! Your role will include a mix of office management, client care, transaction coordination, listing preparation, marketing support, and on-the-go tasks.

Keeping Our Team Organized

- Helping keep our busy team organized, prepared, and on track
- Managing calendars, schedules, reminders, and day-to-day priorities
- Creating and maintaining organized systems, checklists, and processes
- Managing incoming emails and calls and ensuring important items are directed to the right person
- Keeping office records, supplies, expenses, and receipts organized
- Looking ahead and helping identify what needs to be done before it becomes urgent

Supporting Our Clients

- Communicating with clients by phone and email in a warm, professional, and helpful way




- Helping ensure clients receive a thoughtful and seamless experience
- Preparing and organizing listing and offer documentation
- Processing deal paperwork and maintaining accurate transaction records
- Supporting the team with follow-ups and other client care initiatives

Coordinating Listings & Marketing

- Booking and coordinating photographers, home inspectors, stagers, tradespeople, printers, and other vendors
- Helping prepare homes for listing and ensuring all the moving pieces come together on time
- Preparing brochures, feature sheets, open house packages, and other marketing materials
- Coordinating signage, lockboxes, and other listing materials
- Updating MLS listings and supporting social media and marketing initiatives
- Collaborating with our designers and other creative partners to keep projects moving forward
- Assisting with client appreciation events and community initiatives

Getting Out Into the Community A valid driver's licence and access to a reliable vehicle are required for this role. Some days will involve getting out from behind the desk to help with:

- Delivering or picking up marketing materials
- Coordinating and checking on signage and lockboxes
- Visiting listings to ensure brochures, signage, and presentation are in order
- Picking up supplies from printers, couriers, or other local vendors
- Assisting with listing preparation and occasional staging tasks

Mileage and gas reimbursement can be discussed during the interview process.

Who We're Looking For

We're looking for someone who is organized, systems-focused, and genuinely enjoys helping others.

You might be a great fit if you:

- Love creating order and keeping track of lots of moving pieces




- Are naturally proactive and notice what needs to be done
- Enjoy working with people and providing thoughtful, caring service
- Thrive in a busy, fast-paced environment
- Can prioritize and adapt when plans change
- Take pride in being dependable and following through
- Are detail-oriented without losing sight of the bigger picture
- Communicate clearly and warmly, both in person and in writing
- Are comfortable learning new technology and systems
- Enjoy being part of a close-knit team and jumping in to help wherever needed

Experience with Google Workspace, Canva, CRM software, MLS systems, or social media is an asset, but we're happy to provide training for the right person.

What It's Like to Work With Us

We care deeply about our clients and about one another. We're a collaborative team, and we work hard to support each other through busy days.

This role isn't always a traditional 9-to-5 job. Real estate can be fast-moving, and there may occasionally be evening or weekend tasks. We're looking for someone who understands the nature of a busy client-focused role and is flexible when needed.

In return, you'll have the opportunity to be an important part of a supportive team, learn a wide range of skills, and make a real difference in the experience we provide to our clients.

Interested?

We'd love to hear from you!

Please send us your resume along with a short note telling us a little about yourself and why you think you'd be a great fit for this role.

Please email your application to [email protected].

We look forward to meeting you!

Pay: $55,000.00-$70,000.00 per year

Application question(s)

- Do you have a valid driver's licence and reliable access to a vehicle that you can use for work-related travel throughout the GTA?
- We'd love to get to know you! Please take a moment to tell us what interests you about this role and why you think you would be a great fit for our busy, close-knit team.

Work Location: Hybrid remote in Toronto, ON (Toronto District)

📌 Office Manager & Client Care Specialist (Toronto)
🏢 The Brenda Grant Team - Royal LePage Signature
📍 Toronto