Office & Operations Manager

OneWash Okanagan | Kelowna, BC

Compensation: $30–$45 per hour following training, based on experience and performance

Employment Type: Full-time, permanent

Start Date: As soon as possible

About OneWash Okanagan

OneWash Okanagan is the fastest-growing exterior property maintenance company in the Okanagan. With a rapidly expanding team of over 40 employees and multiple locations opening across the region, we are entering an exciting recent phase of growth.

As our operations continue to expand, we are looking to strengthen our office and leadership team with motivated, highly capable individuals who are passionate about taking ownership, working collaboratively, and contributing to the success of a growing organization.

Our company is built on a culture of accountability, teamwork, continuous improvement, and exceptional customer service. We take pride in creating an environment where hardworking, ambitious individuals are encouraged to develop their skills, take on meaningful responsibilities, and grow alongside the business.

We are currently seeking an experienced and highly motivated Office & Operations Manager to oversee our administrative operations, support our growing team, and play an integral role in the continued expansion of OneWash.

This is an excellent opportunity for an organized, driven professional who enjoys leadership, thrives in a fast-paced environment, and is looking for a long-term career with a company that values initiative, performance, and professional development.

Position Overview The Office & Operations Manager will oversee the day-to-day administrative functions of OneWash Okanagan, supporting operations across our Kelowna and Vernon locations.

This position requires a highly organized, proactive individual capable of managing multiple responsibilities while maintaining exceptional standards of customer service and operational efficiency.

Working closely with the owner and leadership team, you will be responsible for coordinating schedules, managing customer relationships, supporting employee recruitment and accountability, overseeing financial administration, and ensuring the office operates efficiently.

The successful candidate will take ownership of their responsibilities, demonstrate sound judgment, and proactively identify opportunities to improve systems and processes as our organization continues to grow.

Key ResponsibilitiesOperations & Scheduling

- Develop and manage daily production schedules for our Kelowna and Vernon locations.
- Coordinate employee assignments, service appointments, and operational resources.
- Communicate scheduling updates and changes to customers and employees.
- Work closely with production managers to maximize efficiency and ensure service commitments are met.
- Maintain accurate job information, customer records, and scheduling details in Jobber.
- Proactively identify and resolve scheduling conflicts and operational challenges.

Customer Service & Quality Assurance
- Manage incoming customer calls, emails, and inquiries.
- Address customer concerns, complaints, and service-related issues professionally and efficiently.
- Conduct next-day quality assurance calls with customers following completed services.
- Coordinate service callbacks and ensure customer concerns are resolved.
- Maintain high customer satisfaction standards and uphold the company's reputation for excellent service.

Financial Administration




- Manage accounts receivable, including customer invoicing, payment collection, and outstanding balance follow-ups.
- Coordinate accounts payable and maintain organized vendor records.
- Process employee payroll accurately and on schedule.
- Maintain accurate financial and administrative documentation.
- Collaborate with our bookkeeping and accounting professionals.
- Assist with daily reporting and internal financial processes.

Human Resources & Employee Management
- Coordinate recruitment, interviews, hiring, and employee onboarding.
- Maintain employee records and documentation.
- Support employee performance management, coaching, and disciplinary procedures.
- Ensure employees follow company policies, procedures, and operational standards.
- Assist management with employee communication and workplace concerns.
- Contribute to maintaining a positive, accountable, and high-performing team culture.

Leadership & Executive Administration
- Provide direct administrative support to the owner and leadership team.
- Take ownership of daily office operations and administrative priorities.
- Develop and improve internal systems, procedures, and workflows.
- Identify opportunities to improve efficiency and communication.
- Support business initiatives, operational planning, and special projects.
- Help establish scalable administrative processes that support continued company growth.

Qualifications & Experience

Required Qualifications

- Previous experience in office management, operations, business administration, or a comparable position.
- Excellent organizational and time-management skills.
- Strong written and verbal communication abilities.
- Demonstrated problem-solving skills and independent judgment.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong computer proficiency and ability to learn new software.
- High attention to detail, professionalism, and reliability.
- Ability to handle confidential business and employee information appropriately.

Preferred Qualifications

- Experience supervising employees or managing administrative teams.
- Experience with recruitment, payroll, and employee performance management.
- Familiarity with accounts payable, accounts receivable, and financial administration.
- Experience with Jobber, QuickBooks, or similar software.
- Experience within the home services, trades, construction, or property maintenance industry.
- Experience improving administrative processes and operational systems.

What We're Looking For

At OneWash, our team culture is one of the most important parts of our success. We are committed to surrounding ourselves with individuals who are motivated, accountable, and genuinely invested in the success of the people around them.

We are looking for someone who demonstrates:

Ownership & Accountability: Takes responsibility for their department, follows through on commitments, and proactively addresses challenges.

A Team-First Mentality: Values collaboration, supports colleagues, communicates openly, and prioritizes the success of the entire organization.





Strong Work Ethic & Initiative: Takes pride in delivering high-quality work, demonstrates self-motivation, and consistently looks for ways to contribute.

Leadership & Professionalism: Communicates confidently, makes sound decisions, and maintains high standards when working with customers and employees.

Adaptability & Problem-Solving: Remains organized and solution-oriented in a fast-paced, evolving business environment.

Commitment to Growth: Welcomes feedback, seeks continuous improvement, and is motivated by opportunities to develop personally and professionally.

We value individuals who want more than simply completing their assigned responsibilities. We want team members who are excited to take ownership of their work, contribute ideas, improve processes, and play an active role in building a successful company.

Compensation & Career Development

$30–$45 per hour following training, based on relevant experience, demonstrated capabilities, and performance.

As our company continues to expand, we are committed to providing opportunities for professional development, increased responsibility, and long-term career advancement.

This position offers the opportunity to work closely with company leadership, develop valuable management experience, and become an important part of our organization's continued growth.

Compensation Note: The initial paid training and probationary period is compensated at $27 per hour. Following successful completion of training, compensation will be reviewed and adjusted within the $30–$45 per hour range based on experience, demonstrated capabilities, and performance. Training duration and wage progression will be discussed during the hiring process.

Why Join OneWash?

- Rapid Company Growth: Join one of the Okanagan's fastest-growing exterior property maintenance companies as we continue expanding into new locations.
- Strong Team Culture: Work alongside ambitious, motivated individuals who value teamwork, accountability, and shared success.
- Meaningful Responsibility: Take ownership of an essential department and make a direct impact on company operations.
- Career Advancement: Grow professionally and take on additional leadership opportunities as our organization expands.
- Direct Leadership Collaboration: Work closely with the owner and management team, contributing to significant operational decisions.
- Competitive Compensation: Earn a competitive wage with opportunities for increases based on experience, responsibility, and performance.
- Professional Development: Build valuable skills across operations, leadership, human resources, and business administration.

How to Apply

We are looking for a motivated, organized, and dependable professional who is excited to take on meaningful responsibility and contribute to the continued success of OneWash Okanagan.

If you thrive in a collaborative, fast-paced environment, enjoy solving problems, and are looking for an opportunity to grow with an ambitious company, we encourage you to apply.

Please submit your resume and a brief cover letter outlining your relevant experience and why you would be a strong addition to our team. You can send this directly to [email protected] with the subject line "Operations manager"

We look forward to welcoming another motivated professional to the OneWash team.

Pay: $30.00-$45.00 per hour

Expected hours: 40.0 – 55.0 per week

Work Location: In person

📌 Office/Operations Manager (Kelowna)
🏢 ONEWASH Okanagan
📍 Kelowna