About Us:

Cerum Ortho Organizers is a leading provider of orthodontic and dental products across Canada. With over 40 years of industry experience, we pride ourselves on delivering high-quality products and exceptional customer service to dental professionals nationwide

About the Role

We are seeking a detail-oriented and customer-focused Order Desk Associate to join our Calgary-based team. This role is ideal for someone who thrives in a fast-paced environment and enjoys supporting dental professionals with their product needs.

Key Responsibilities:

· Process incoming orders via phone, email, and online platforms

· Provide accurate product information and pricing to clients

· Coordinate with shipping department to ensure timely delivery

· Maintain and update customer records and order history

· Resolve order discrepancies and follow up on backorders

· Support internal teams with inventory and product availability updates

Qualifications:

· Previous experience in order desk, customer service, or dental supply distribution preferred

· Strong communication and organizational skills

· Proficiency in Microsoft Excel and order tracking systems





· Familiarity with dental terminology and orthodontic products is an asset

· Ability to multitask and prioritize in a busy environment

Fluency in French and English is required

Company Culture

We foster a cooperative and inclusive environment where innovation thrives. Our team values curiosity, precision, and continuous learning. You’ll be surrounded by professionals who are passionate about technology and committed to delivering high-quality results.

Benefits

- Competitive salary and performance-based incentives
- Comprehensive health and dental coverage
- Paid vacation
- Pension Plan
- Professional development and training opportunities
- Access to cutting-edge 3D printing technology and tools

How to Apply: Please send your resume and cover letter to [email protected]. Job Type: Full-time

Pay: $20.00-$25.00 per hour

Benefits

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking

Language:
- French (required)

Work Location: In person

📌 Order Desk Associate (Calgary)
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