About Hope Place Centres

Hope Place Centres is a non-profit organization dedicated to transforming lives through high-quality addiction treatment and recovery services. Through trauma-informed, evidence-based residential and community programs, we help individuals and families build pathways to sustainable recovery and renewed hope.

Position Overview The Overnight Support Worker delivers non-clinical services. In cooperation with the staff team and through use of available resources, the incumbent provides supportive, non-clinical interventions to chemically dependent adults and those affected by their addictions.

The Overnight Support

Worker is also responsible for site security and maintenance (light duties that can be safely performed), housekeeping/food service, inventory control, administrative duties, fundraising (as requested during working hours), and community relations (i.e. promoting our work to callers and visitors).

Key Responsibilities

- Support the Live‑In Team Members in daily operations and program delivery.
- Provide informal, non‑clinical telephone support to callers as needed.
- Maintain communication logs and emails, ensuring timely and professional information flow.
- Prepare and submit Incident Reports in accordance with organizational procedures.
- Perform housekeeping, maintenance, and minor repairs, supporting overall facility cleanliness and safety standards.
- Assist with food services support, including basic meal‑related tasks.
- Manage inventory duties, including stocking, replenishing, monitoring, and controlling supplies.
- Document all relevant observations and report concerns to supervisory staff.
- Participate in team meetings, training sessions, and continuous quality‑improvement activities.
- Follow all workplace policies, safety protocols, and applicable provincial regulations.
- Perform other duties as assigned to support program operations.

Qualifications and Experience

- Demonstrated ability to work effectively as part of a collaborative, multidisciplinary team and independently.
- Post secondary education in Human Services,



Personal Support Work, or a related field considered an asset.
- Minimum of 2 years of progressive experience in addiction and mental health services and/or a healthcare environment.
- Robust understanding of both abstinence based (12 Step) and harm reduction treatment models considered an asset.
- Food preparation experience is considered an asset.
- Able to work independently with minimal supervision.
- Strong time‑management skills to effectively manage multiple tasks and shifting priorities.
- Consistent reliability and sound judgment when supporting individuals in sensitive or complex situations.
- Demonstrated understanding of the unique needs of women and men
- Demonstrated comfort with ‘abstinence-based’ (12 Step) treatment and recovery model
- Demonstrated ability to engage clients using service delivery model
- Sound oral and written communication skills in English
- Confident in use of typical office equipment; and average+ proficiency in use of technology
- Knowledge of customer service and quality assurance

Required Qualifications

- Satisfactory Police Record Check (Vulnerable Sector)
- Standard First Aid; CPR-C with AED
- Valid Ontario Class G Driver's Licence, reliable transportation, and proof of current automobile insurance in accordance with organizational requirements.

Knowledge, Skills and Competencies

- Strong interpersonal skills with demonstrated empathy, professionalism, and the ability to maintain boundaries and confidentiality.
- High emotional intelligence, including self‑awareness, emotional regulation, and sensitivity to client needs.
- Adaptability and reliability in dynamic or emotionally challenging environments.
- Commitment to ethical practice,



including adherence to confidentiality requirements and maintenance of appropriate professional boundaries.
- Ability to remain calm, composed, and supportive when responding to clients experiencing emotional, behavioural, or addiction‑related challenges.

Working Conditions

- The ability to work independently, within established parameters/protocols
- The ability to work under pressure with competing priorities
- Exposure to temperature extremes and outdoor elements including weather; risk of environmental hazards, i.e. insect bites
- Occasional uncomfortable and confined workspaces
- Sometimes physically demanding conditions requiring; heavy lifting, climbing, bending, prolonged standing/kneeling/sitting/crouching, and repetitive movements
- Occasional contact with soiled surfaces, objects and biohazards
- Infrequent exposure to hazardous conditions and materials
- Exposure to potentially volatile service recipients and community members
- The ability to work overnight hours and remain awake/alert on shift

What We Offer

- Supportive and collaborative work environment
- EAP
- Opportunities for professional growth and development
- The expected hourly compensation is $23.46.

Accessibility & Equity Statement Hope Place Centres is committed to fostering an inclusive and accessible workplace. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment process upon request.

Hope Place Centres is an equal opportunity employer dedicated to recruiting and retaining a qualified workforce and is committed to hiring practices that are fair and equitable. Employment decisions are based on qualifications, experience, and organizational needs. Protected grounds under the Ontario Human Rights Code will never be a factor in employment-related decisions.

We do not use AI to screen applications or make employment decisions; members of our hiring team review all applications.

Pay: From $23.46 per hour

Work Location: In person

📌 Overnight Support Worker (Hornby Island)
🏢 Hope Place Centres
📍 Hornby Island