About Us

Concepts in Mental Health and Resilience (CMHR) is a multidisciplinary mental health and wellness organization located in Brantford, Ontario. In addition to our clinical and community wellness services, we operate creative arts, music, theatre, martial arts, and fitness programs.

Our three business divisions include:

- Concepts in Mental Health and Resilience (CMHR): Psychotherapy and counselling, mental health and wellness coaching, adult community day programs, individualized life skills development, teen empowerment, and workplace mental health consulting.
- Brantford Theatre Company & Expressive Arts Studio: Theatre, acting, drama, painting, expressive arts, guitar and music instruction, and creative workshops.
- Brantford Black Belt Academy Kickboxing: Kickboxing, martial arts, personal fitness, and wellness programming.

We are seeking a friendly, organized, creative, and motivated Part-Time Receptionist & Marketing Assistant to support the daily administration, advertising, and promotional activities across our businesses.

Position Overview

This is a dynamic, hands-on position combining reception, administrative support, social media management, digital advertising, and community outreach.

The successful candidate will help maintain a welcoming and professional front office while supporting the development and implementation of marketing initiatives to increase community awareness, program participation, and enrollment.

This opportunity is particularly well suited to a university or college student, recent graduate, or individual with experience or interest in Business Administration, Marketing, Communications, or Digital Media.

Key Responsibilities

Reception & Administrative Support

- Welcome clients, families, program participants, and visitors in a professional and friendly manner.
- Answer telephone calls, respond to emails, and manage general inquiries.
- Assist with appointment scheduling, registrations, and program enrollment.
- Provide accurate information about services, classes, fees, and schedules.
- Maintain administrative records and update client and contact information.
- Assist with payment processing, receipts, and general office duties.
- Support daily front-desk operations across our businesses.
- Maintain confidentiality and comply with organizational privacy policies.

Marketing, Advertising & Social Media

- Create engaging social media content for Facebook, Instagram, YouTube, and other digital platforms.
- Design promotional posters, flyers, digital advertisements, and marketing materials.
- Develop and schedule social media posts across multiple business accounts.




- Assist with planning and implementing advertising campaigns for programs, classes, memberships, and events.
- Create promotional content for theatre productions, expressive arts workshops, music instruction, kickboxing, and wellness programs.
- Assist with website updates, event announcements, and program information.
- Support email marketing campaigns, newsletters, and promotional communications.
- Maintain and update HubSpot CRM contacts, marketing lists, and campaign information.
- Monitor social media engagement and respond to general inquiries within established guidelines.
- Assist with basic photography, video editing, and YouTube promotional content.
- Track advertising activities and assist with evaluating campaign engagement and results.

Business Development & Community Outreach

- Assist with developing strategies to increase program enrollment and community awareness.
- Support promotional initiatives for new and existing programs.
- Help coordinate open houses, workshops, community events, and special promotions.
- Assist with outreach to community organizations, schools, and potential business partners.
- Collaborate with management, coaches, and instructors to promote upcoming programs.
- Help maintain consistent branding and messaging across all three business divisions.

Qualifications & Experience

Preferred Qualifications

- Currently enrolled in or completed postsecondary education in Business Administration, Marketing, Communications, Public Relations, Digital Media, or a related field.
- Previous experience in reception, administration, customer service, or marketing is an asset.
- Excellent written and verbal communication skills.
- Strong organizational skills, attention to detail, and time management.
- Comfortable using computers, email, online scheduling systems, and social media platforms.
- Ability to work independently, take initiative, and manage multiple priorities.
- Qualified, dependable, and comfortable interacting with individuals of different ages and backgrounds.
- Understanding of confidentiality and professional boundaries.

Technical Skills Considered Assets

- Canva or similar graphic design software.
- Facebook and Instagram business page management.
- Meta Business Suite.
- Google Workspace (Gmail, Docs,



Sheets, Calendar).
- HubSpot CRM.
- Website content management.
- Email marketing platforms.
- Basic video editing and YouTube content management.
- Digital advertising and social media analytics.

Training will be provided on our internal systems and procedures.

Ideal Candidate

We are looking for someone who is:

- Friendly, approachable, and professional.
- Creative and enthusiastic about advertising and promotion.
- Organized, detail-oriented, and dependable.
- Comfortable supporting several business brands.
- Self-motivated and willing to contribute new ideas.
- Adaptable and able to balance reception responsibilities with marketing projects.
- Interested in mental health, wellness, creative arts, theatre, music, and fitness.
- Committed to maintaining confidentiality and providing excellent customer service.

Hours & Compensation

- Starting wage: $22.00 per hour.
- Starting hours: 15–20 hours per week.
- Hours may increase as business operations and program enrollment grow.
- Primarily weekday scheduling, with occasional evening availability as needed.
- Position is based on-site at our Brantford location.

What We Offer

- A welcoming, collaborative, and supportive workplace.
- Hands-on experience in administration, marketing, and business operations.
- Opportunities to develop digital marketing, graphic design, and communication skills.
- Experience supporting three distinct business divisions.
- Opportunities to contribute creative ideas and promotional strategies.
- Potential for increased hours and responsibilities as our businesses continue to grow.

How to Apply Interested applicants are invited to submit their resume and a brief cover letter outlining their administrative, customer service, marketing, and social media experience.

Applicants are encouraged to include examples of promotional materials, graphic design work, or social media content they have created, if available.

Email: [email protected] Line: Application – Part-Time Receptionist & Marketing Assistant

Concepts in Mental Health and Resilience (CMHR)222 Fairview Drive, Units 104–105Brantford, Ontario N3R 2W9Phone: 519-753-5516Website:

CMHR is committed to fostering an inclusive, respectful, and accessible workplace. Accommodations are available throughout the recruitment process upon request.

Join our growing team and help connect our community with meaningful mental health, wellness, fitness, and creative arts programs!

Pay: From $22.00 per hour

Expected hours: 15.0 – 20.0 per week

Benefits

- On-site parking

Work Location: In person

📌 Part-Time Receptionist & Marketing Assistant (Brantford)
🏢 Concepts in Mental Health u0026 Resilience Psychotherapy Servicesu0026Workplace Mental Health Consultants
📍 Brantford