At ATB, we exist to make it possible for our clients, team members and communities. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities. We’re on a continuous journey to build the most flexible and inclusive programs.

We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

Practice Delivery Lead

By integrating design-thinking methodologies with strategic analytical practices, the role surfaces client and stakeholder needs to unlock ATB’s expert-led growth and identify distinct market positioning. Through collaborative workshops and strategic analytical frameworks, the Lead applies ATB’s structured methodology to help partners identify, evaluate, and validate niche market specializations and complementary service offerings that showcase ATB’s expertise, and build long-term competitive advantage. The position acts as a vital benchmark for operational quality—advocating human-centered change, streamlining workflows, maintaining governance standards, and crafting value-oriented narratives to empower cross-functional teams in evaluating viability and scaling user-focused practices that generate enterprise value.

Strategic Market

Specialization & Opportunity Framing: Combining rigorous strategic analysis with human-centered research to operationalize and facilitate analytical models. Design-Led Workshop Facilitation & Strategic Alignment: Applying design-thinking techniques (e.g., journey mapping, empathy mapping, ideation, and rapid prototyping) to design and guide collaborative workshops, alignment sessions, and operational discussions across diverse stakeholder groups. Applying strategic systems thinking to enhance existing SoE workflows, streamline end-to-end service delivery, maintain operational governance, and track progress using balanced performance KPIs.

Synthesizing complex data, qualitative insights, and framework outcomes into compelling visual and verbal narratives for frontline teams, key stakeholders, and executive leadership. Human-Centered Change Management & Cultural Transformation: Applying empathetic design principles to change management—guiding teams through the cultural and behavioral shifts necessary to adopt standardized evaluation tools, new operating models, and innovative practices.

Strategic Market





Specialization & Design-Thinking Facilitation Matrix Implementation & Strategic Analysis: Guide cross-functional teams through repeatable evaluation matrices analyzing macro-environmental trends, market maturity, business capability requirements, profitability, risk, and competitive intensity. Design and lead discovery workshops leveraging design-thinking tools to synthesize client pain points, qualitative client feedback, economic signals, and internal capabilities—enabling teams to pinpoint targeted, high-margin opportunities. Viability) to help leadership allocate capital, resources, and investments toward high-impact emerging domains.

Operational

Facilitation, Service Design & Executive Support Design and facilitate interactive service-design workshops to align cross-functional partners, map current/future state experiences, resolve operational friction, and drive organic adoption of System of Expertise tools. Manage, format, and present strategic options analysis, tactical outputs, framework evaluations, and quarterly/ad-hoc reporting for leadership review.

Practice

Delivery, Strategic Governance & Quality Control Conduct root-cause and systems analysis to map and continuously improve existing System of Expertise workflows, eliminating bottlenecks, reducing friction points, and increasing delivery speed. Data-Driven & KPI Management: Extract strategic trends, signals, and operational risks from quantitative data to inform strategic leadership recommendations.

Quality Assurance & Design Standards: Serve as the primary authority for quality control, conducting regular reviews to ensure all framework outputs, prototypes, and deliverables meet established SoE standards, strategic guidelines, and governance frameworks. Human-Centered Change Management Act as a change champion, utilizing empathy-driven approaches to uncover root causes of resistance, guiding teams through the cultural and behavioral shifts of adopting new operating models.

Impact

Assessment, Prototyping & Coaching: design and deliver targeted coaching and rapid pilot sessions to help teams comfortably engage with new framework methodologies. Develop sustainment plans, interactive toolkits, documentation, and training materials to ensure current operational practices and strategic evaluation standards become deeply embedded within ATB.





Strategic

Storytelling & Relationship Building Ecosystem Relationship Management: Facilitator & Design Thinking Practitioner: Exceptional ability to guide groups through complex evaluation processes, design-thinking exercises (ideation, journey mapping, assumption testing), and drive actionable outcomes without relying on direct authority. Deep empathy for both external clients and internal team members, with a proven ability to build trust, co-create solutions, and guide teams through operational shifts.

Translational & Service Design Mindset: Self-starter who thrives in navigating ambiguity, using structured design experiments and critical thinking to resolve operational roadblocks. Bachelor’s degree in Business Administration, Strategy, Operations Management, Organizational Development, Service Design, Communications, or a related field. Training or certification in Design Thinking (e.g., IDEO, LUMA, Hasso Plattner Institute) or Strategic Analysis is strongly preferred. 10+ years of experience in operational delivery, strategic analysis, workshop facilitation, process optimization, human-centered design, framework implementation, or change management roles—preferably within a Center of Excellence framework.

Strategic Analysis & Workshop Facilitation: Proven track record of guiding cross-functional teams through structured analytical frameworks, strategic decision-making matrices, problem-framing, and design-thinking co-creation workshops. Human-Centered Change & Coaching: Demonstrated success in leading teams through behavioral and process changes, conducting user feedback loops, prototyping change interventions, and coaching teams to adopt new operating models.

Analytical & Quality Control Capability: High capability to monitor operational metrics, run strategic evaluation models using data visualization tools, and ensure strict quality control across all deliverables. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way.

Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to. #

📌 Practice Delivery Lead, Centre For Expertise (Calgary)
🏢 ATB
📍 Calgary